[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"leaderboard-brand-help-desk-software-freshdesk":3,"leaderboard-industry-help-desk-software":87},{"pageState":4,"canonicalPath":5,"industryId":6,"industrySlug":7,"industryName":8,"collectionType":9,"brandId":10,"brandName":11,"brandSlug":12,"websiteUrl":13,"overallScore":14,"industryRank":15,"brandCount":16,"enginesCovered":17,"lastUpdatedAt":18,"summary":19,"strengths":20,"weaknesses":20,"trendNotes":20,"seoTitle":21,"seoDescription":22,"faq":23,"engineBreakdowns":24,"competitors":56,"overallTrend":74,"interactionSummary":75,"liveInsights":77,"qualification":78},"CURRENT","/leaderboard/help-desk-software/brands/freshdesk",128,"help-desk-software","Help Desk Software","CATEGORY",6459,"Freshdesk","freshdesk","https://www.freshworks.com/freshdesk/",89.3,3,15,5,"Wed Aug 12 2026 06:24:58 GMT+0000 (Coordinated Universal Time)","Freshdesk ranks #3 in Help Desk Software with an overall AI visibility score of 89.3.","","Freshdesk AI Visibility in Help Desk Software | AIvsRank","Freshdesk ranks #3 in the Help Desk Software AI visibility leaderboard.",[],[25,32,39,45,51],{"engineCode":26,"engineName":27,"rank":15,"score":28,"mentionRate":29,"mentions":30,"runDate":31},"grok-4-5-videofree","Grok 4.5 via VideoFree",90.25,91,0,"2026-08-12T05:05:04.808Z",{"engineCode":33,"engineName":34,"rank":35,"score":36,"mentionRate":37,"mentions":30,"runDate":38},"chatgpt","ChatGPT",4,88.55,89,"2026-08-12T06:24:58.034Z",{"engineCode":40,"engineName":41,"rank":17,"score":42,"mentionRate":43,"mentions":30,"runDate":44},"gemini-3-5-flash-lite-openrouter","Gemini 3.5 Flash-Lite via OpenRouter",90.35,90,"2026-08-22T17:10:29.627Z",{"engineCode":46,"engineName":47,"rank":15,"score":48,"mentionRate":49,"mentions":30,"runDate":50},"claude-haiku-4-5-openrouter","Claude Haiku 4.5 via OpenRouter",88.1,88,"2026-08-22T17:10:33.214Z",{"engineCode":52,"engineName":53,"rank":35,"score":54,"mentionRate":43,"mentions":30,"runDate":55},"kimi-k2-7-code-openrouter","Kimi K2.7 Code via OpenRouter",89.25,"2026-08-22T17:10:36.742Z",[57,63,68],{"brandName":58,"brandSlug":59,"rank":60,"overallScore":61,"scoreGap":62},"Salesforce Service Cloud","salesforce-service-cloud",2,91.97,-2.67,{"brandName":64,"brandSlug":65,"rank":35,"overallScore":66,"scoreGap":67},"Jira Service Management","jira-service-management",89.24,0.06,{"brandName":69,"brandSlug":70,"rank":71,"overallScore":72,"scoreGap":73},"Zendesk Support","zendesk-support",1,93.06,-3.76,[],{"upvoteCount":30,"followCount":30,"isUpvoted":76,"isFollowed":76},false,{"rankInterpretation":20,"engineDivergenceInterpretation":20,"competitorGapInterpretation":20,"trendInterpretation":20},{"state":79,"indexable":80,"sitemapEligible":80,"linkEligible":80,"contentCompleteness":81,"reasonCodes":82,"dataAsOf":85,"freshUntil":86,"lastModifiedAt":85},"current",true,"complete",[83,84],"historical_accepted_path_preserved","retained_accepted_lkg","2026-08-25T10:58:58.437Z","2026-09-24T10:58:58.437Z",{"id":6,"slug":7,"nameCn":8,"nameEn":8,"collectionType":9,"qualification":88,"description":90,"brandCount":16,"faq":91,"engines":101,"overallRankings":133,"publishedBrandLinks":217,"latestRuns":233,"liveInsights":346},{"state":79,"indexable":80,"sitemapEligible":80,"linkEligible":80,"contentCompleteness":81,"reasonCodes":89,"dataAsOf":85,"freshUntil":86,"lastModifiedAt":85},[83,84],"Software whose primary purpose includes receiving, organizing, assigning and resolving customer or internal support requests.",[92,95,98],{"question":93,"answer":94},"How is the Help Desk Software leaderboard calculated?","Overall ranking combines the latest AI visibility signals across tracked engines for Help Desk Software, including rank position, recommendation strength, and mention-rate patterns.",{"question":96,"answer":97},"Why can Zendesk Support lead overall but differ by engine?","Each AI engine can prefer different brands, evidence, freshness, and recommendation patterns, so engine-specific rankings can diverge from the combined leaderboard.",{"question":99,"answer":100},"How often is this Help Desk Software leaderboard updated?","This leaderboard updates whenever new completed runs are available for Help Desk Software, with the latest refresh date shown on the page.",[102,106,110,114,119,121,122,124,126,128],{"id":103,"code":104,"slug":105,"displayName":104},1000005,"Sonar","perplexity",{"id":107,"code":108,"slug":109,"displayName":108},1000007,"MiniMax","minimax",{"id":111,"code":112,"slug":113,"displayName":112},1000008,"GLM","glm",{"id":115,"code":116,"slug":117,"displayName":118},1000009,"Qwen3.6","qwen","Qwen",{"id":71,"code":26,"slug":120,"displayName":27},"grok",{"id":60,"code":33,"slug":33,"displayName":34},{"id":15,"code":40,"slug":123,"displayName":41},"gemini",{"id":35,"code":46,"slug":125,"displayName":47},"claude",{"id":17,"code":52,"slug":127,"displayName":53},"kimi",{"id":129,"code":130,"slug":131,"displayName":132},6,"deepseek-v4-flash-bailian","deepseek","DeepSeek V4 Flash via Bailian",[134,137,140,142,145,151,157,163,170,177,183,190,197,204,211],{"rank":71,"brandName":69,"brandSlug":70,"websiteUrl":135,"compositeIndex":72,"mentionRate":136},"https://www.zendesk.com/service/ticketing-system/",93.8,{"rank":60,"brandName":58,"brandSlug":59,"websiteUrl":138,"compositeIndex":61,"mentionRate":139},"https://www.salesforce.com/service/cloud/",92.8,{"rank":15,"brandName":11,"brandSlug":12,"websiteUrl":13,"compositeIndex":14,"mentionRate":141},89.6,{"rank":35,"brandName":64,"brandSlug":65,"websiteUrl":143,"compositeIndex":66,"mentionRate":144},"https://www.atlassian.com/software/jira/service-management",89.4,{"rank":17,"brandName":146,"brandSlug":147,"websiteUrl":148,"compositeIndex":149,"mentionRate":150},"HubSpot Service Hub","hubspot-service-hub","https://www.hubspot.com/products/service",87.75,87.6,{"rank":129,"brandName":152,"brandSlug":153,"websiteUrl":154,"compositeIndex":155,"mentionRate":156},"Intercom","intercom","https://www.intercom.com/helpdesk",87.46,87.4,{"rank":158,"brandName":159,"brandSlug":160,"websiteUrl":161,"compositeIndex":162,"mentionRate":162},7,"Zoho Desk","zoho-desk","https://www.zoho.com/desk/",86,{"rank":164,"brandName":165,"brandSlug":166,"websiteUrl":167,"compositeIndex":168,"mentionRate":169},8,"Kustomer","kustomer","https://www.kustomer.com/",85.78,85.6,{"rank":171,"brandName":172,"brandSlug":173,"websiteUrl":174,"compositeIndex":175,"mentionRate":176},9,"Gorgias","gorgias","https://www.gorgias.com/",84.79,84.2,{"rank":178,"brandName":179,"brandSlug":180,"websiteUrl":181,"compositeIndex":182,"mentionRate":176},10,"Front","front","https://front.com/",84.71,{"rank":184,"brandName":185,"brandSlug":186,"websiteUrl":187,"compositeIndex":188,"mentionRate":189},11,"Help Scout","help-scout","https://www.helpscout.com/",84.49,83.8,{"rank":191,"brandName":192,"brandSlug":193,"websiteUrl":194,"compositeIndex":195,"mentionRate":196},12,"HappyFox","happyfox","https://www.happyfox.com/",82.83,82,{"rank":198,"brandName":199,"brandSlug":200,"websiteUrl":201,"compositeIndex":202,"mentionRate":203},13,"LiveAgent","liveagent","https://www.liveagent.com/",81.72,81,{"rank":205,"brandName":206,"brandSlug":207,"websiteUrl":208,"compositeIndex":209,"mentionRate":210},14,"TeamSupport","teamsupport","https://www.teamsupport.com/",80.91,80.2,{"rank":16,"brandName":212,"brandSlug":213,"websiteUrl":214,"compositeIndex":215,"mentionRate":216},"Kayako","kayako","https://kayako.com/",79.98,79.4,[218,219,220,221,222,223,224,225,226,227,228,229,230,231,232],{"brandName":11,"brandSlug":12},{"brandName":179,"brandSlug":180},{"brandName":172,"brandSlug":173},{"brandName":192,"brandSlug":193},{"brandName":185,"brandSlug":186},{"brandName":146,"brandSlug":147},{"brandName":152,"brandSlug":153},{"brandName":64,"brandSlug":65},{"brandName":212,"brandSlug":213},{"brandName":165,"brandSlug":166},{"brandName":199,"brandSlug":200},{"brandName":58,"brandSlug":59},{"brandName":206,"brandSlug":207},{"brandName":69,"brandSlug":70},{"brandName":159,"brandSlug":160},[234,264,286,308,327],{"engineConfigId":71,"engineDisplayName":27,"runDate":31,"brandCount":16,"rankings":235},[236,242,246,247,250,253,255,258,260,262],{"rank":71,"brandName":69,"brandSlug":70,"websiteUrl":135,"compositeIndex":237,"mentionRate":238,"rankScore":239,"recommendStrength":240,"firstMentionRate":241,"mentionCount":30,"totalQuestions":164,"rankPosition":71},93.1,94,95,93,84,{"rank":60,"brandName":58,"brandSlug":59,"websiteUrl":138,"compositeIndex":243,"mentionRate":240,"rankScore":244,"recommendStrength":238,"firstMentionRate":245,"mentionCount":30,"totalQuestions":164,"rankPosition":60},92,96,72,{"rank":15,"brandName":11,"brandSlug":12,"websiteUrl":13,"compositeIndex":28,"mentionRate":29,"rankScore":43,"recommendStrength":37,"firstMentionRate":43,"mentionCount":30,"totalQuestions":164,"rankPosition":15},{"rank":35,"brandName":64,"brandSlug":65,"websiteUrl":143,"compositeIndex":248,"mentionRate":37,"rankScore":240,"recommendStrength":29,"firstMentionRate":249,"mentionCount":30,"totalQuestions":164,"rankPosition":35},89.2,76,{"rank":17,"brandName":152,"brandSlug":153,"websiteUrl":154,"compositeIndex":251,"mentionRate":43,"rankScore":37,"recommendStrength":252,"firstMentionRate":49,"mentionCount":30,"totalQuestions":164,"rankPosition":17},89.1,87,{"rank":129,"brandName":146,"brandSlug":147,"websiteUrl":148,"compositeIndex":254,"mentionRate":49,"rankScore":252,"recommendStrength":49,"firstMentionRate":43,"mentionCount":30,"totalQuestions":164,"rankPosition":129},87.85,{"rank":158,"brandName":179,"brandSlug":180,"websiteUrl":181,"compositeIndex":256,"mentionRate":252,"rankScore":257,"recommendStrength":49,"firstMentionRate":29,"mentionCount":30,"totalQuestions":164,"rankPosition":158},86.95,85,{"rank":164,"brandName":165,"brandSlug":166,"websiteUrl":167,"compositeIndex":259,"mentionRate":162,"rankScore":49,"recommendStrength":257,"firstMentionRate":196,"mentionCount":30,"totalQuestions":164,"rankPosition":164},86.05,{"rank":171,"brandName":159,"brandSlug":160,"websiteUrl":161,"compositeIndex":261,"mentionRate":162,"rankScore":257,"recommendStrength":162,"firstMentionRate":49,"mentionCount":30,"totalQuestions":164,"rankPosition":171},85.85,{"rank":178,"brandName":172,"brandSlug":173,"websiteUrl":174,"compositeIndex":263,"mentionRate":257,"rankScore":162,"recommendStrength":257,"firstMentionRate":49,"mentionCount":30,"totalQuestions":164,"rankPosition":178},85.65,{"engineConfigId":60,"engineDisplayName":34,"runDate":38,"brandCount":16,"rankings":265},[266,269,271,273,274,276,278,281,283,285],{"rank":71,"brandName":58,"brandSlug":59,"websiteUrl":138,"compositeIndex":267,"mentionRate":238,"rankScore":244,"recommendStrength":240,"firstMentionRate":268,"mentionCount":30,"totalQuestions":164,"rankPosition":71},92.45,75,{"rank":60,"brandName":69,"brandSlug":70,"websiteUrl":135,"compositeIndex":270,"mentionRate":240,"rankScore":238,"recommendStrength":29,"firstMentionRate":257,"mentionCount":30,"totalQuestions":164,"rankPosition":60},92.05,{"rank":15,"brandName":64,"brandSlug":65,"websiteUrl":143,"compositeIndex":144,"mentionRate":43,"rankScore":243,"recommendStrength":43,"firstMentionRate":272,"mentionCount":30,"totalQuestions":164,"rankPosition":15},78,{"rank":35,"brandName":11,"brandSlug":12,"websiteUrl":13,"compositeIndex":36,"mentionRate":37,"rankScore":49,"recommendStrength":252,"firstMentionRate":29,"mentionCount":30,"totalQuestions":164,"rankPosition":35},{"rank":17,"brandName":152,"brandSlug":153,"websiteUrl":154,"compositeIndex":275,"mentionRate":49,"rankScore":37,"recommendStrength":252,"firstMentionRate":241,"mentionCount":30,"totalQuestions":164,"rankPosition":17},87.8,{"rank":129,"brandName":146,"brandSlug":147,"websiteUrl":148,"compositeIndex":277,"mentionRate":252,"rankScore":252,"recommendStrength":49,"firstMentionRate":37,"mentionCount":30,"totalQuestions":164,"rankPosition":129},87.45,{"rank":158,"brandName":165,"brandSlug":166,"websiteUrl":167,"compositeIndex":279,"mentionRate":257,"rankScore":49,"recommendStrength":257,"firstMentionRate":280,"mentionCount":30,"totalQuestions":164,"rankPosition":158},85.25,79,{"rank":164,"brandName":159,"brandSlug":160,"websiteUrl":161,"compositeIndex":282,"mentionRate":257,"rankScore":162,"recommendStrength":241,"firstMentionRate":162,"mentionCount":30,"totalQuestions":164,"rankPosition":164},85.2,{"rank":171,"brandName":185,"brandSlug":186,"websiteUrl":187,"compositeIndex":284,"mentionRate":241,"rankScore":196,"recommendStrength":252,"firstMentionRate":243,"mentionCount":30,"totalQuestions":164,"rankPosition":171},84.75,{"rank":178,"brandName":172,"brandSlug":173,"websiteUrl":174,"compositeIndex":284,"mentionRate":241,"rankScore":257,"recommendStrength":241,"firstMentionRate":49,"mentionCount":30,"totalQuestions":164,"rankPosition":178},{"engineConfigId":15,"engineDisplayName":41,"runDate":44,"brandCount":16,"rankings":287},[288,290,293,296,298,299,300,301,304,306],{"rank":71,"brandName":69,"brandSlug":70,"websiteUrl":135,"compositeIndex":289,"mentionRate":239,"rankScore":244,"recommendStrength":238,"firstMentionRate":49,"mentionCount":30,"totalQuestions":164,"rankPosition":71},94.4,{"rank":60,"brandName":58,"brandSlug":59,"websiteUrl":138,"compositeIndex":291,"mentionRate":238,"rankScore":292,"recommendStrength":239,"firstMentionRate":272,"mentionCount":30,"totalQuestions":164,"rankPosition":60},93.4,97,{"rank":15,"brandName":64,"brandSlug":65,"websiteUrl":143,"compositeIndex":294,"mentionRate":243,"rankScore":239,"recommendStrength":240,"firstMentionRate":295,"mentionCount":30,"totalQuestions":164,"rankPosition":15},91.9,80,{"rank":35,"brandName":152,"brandSlug":153,"websiteUrl":154,"compositeIndex":297,"mentionRate":29,"rankScore":240,"recommendStrength":29,"firstMentionRate":37,"mentionCount":30,"totalQuestions":164,"rankPosition":35},91.4,{"rank":17,"brandName":11,"brandSlug":12,"websiteUrl":13,"compositeIndex":42,"mentionRate":43,"rankScore":29,"recommendStrength":43,"firstMentionRate":243,"mentionCount":30,"totalQuestions":164,"rankPosition":17},{"rank":129,"brandName":179,"brandSlug":180,"websiteUrl":181,"compositeIndex":54,"mentionRate":37,"rankScore":49,"recommendStrength":29,"firstMentionRate":243,"mentionCount":30,"totalQuestions":164,"rankPosition":129},{"rank":158,"brandName":146,"brandSlug":147,"websiteUrl":148,"compositeIndex":54,"mentionRate":37,"rankScore":37,"recommendStrength":43,"firstMentionRate":29,"mentionCount":30,"totalQuestions":164,"rankPosition":158},{"rank":164,"brandName":165,"brandSlug":166,"websiteUrl":167,"compositeIndex":302,"mentionRate":49,"rankScore":243,"recommendStrength":49,"firstMentionRate":303,"mentionCount":30,"totalQuestions":164,"rankPosition":164},88.7,83,{"rank":171,"brandName":172,"brandSlug":173,"websiteUrl":174,"compositeIndex":305,"mentionRate":49,"rankScore":43,"recommendStrength":252,"firstMentionRate":43,"mentionCount":30,"totalQuestions":164,"rankPosition":171},88.65,{"rank":178,"brandName":159,"brandSlug":160,"websiteUrl":161,"compositeIndex":307,"mentionRate":49,"rankScore":37,"recommendStrength":49,"firstMentionRate":252,"mentionCount":30,"totalQuestions":164,"rankPosition":178},88.05,{"engineConfigId":35,"engineDisplayName":47,"runDate":50,"brandCount":16,"rankings":309},[310,312,314,315,316,318,320,321,323,325],{"rank":71,"brandName":69,"brandSlug":70,"websiteUrl":135,"compositeIndex":311,"mentionRate":243,"rankScore":238,"recommendStrength":29,"firstMentionRate":37,"mentionCount":30,"totalQuestions":164,"rankPosition":71},91.85,{"rank":60,"brandName":58,"brandSlug":59,"websiteUrl":138,"compositeIndex":313,"mentionRate":37,"rankScore":29,"recommendStrength":43,"firstMentionRate":196,"mentionCount":30,"totalQuestions":164,"rankPosition":60},89.15,{"rank":15,"brandName":11,"brandSlug":12,"websiteUrl":13,"compositeIndex":48,"mentionRate":49,"rankScore":37,"recommendStrength":252,"firstMentionRate":43,"mentionCount":30,"totalQuestions":164,"rankPosition":15},{"rank":35,"brandName":165,"brandSlug":166,"websiteUrl":167,"compositeIndex":162,"mentionRate":162,"rankScore":252,"recommendStrength":257,"firstMentionRate":303,"mentionCount":30,"totalQuestions":164,"rankPosition":35},{"rank":17,"brandName":146,"brandSlug":147,"websiteUrl":148,"compositeIndex":317,"mentionRate":257,"rankScore":162,"recommendStrength":252,"firstMentionRate":37,"mentionCount":30,"totalQuestions":164,"rankPosition":17},85.95,{"rank":129,"brandName":64,"brandSlug":65,"websiteUrl":143,"compositeIndex":319,"mentionRate":257,"rankScore":252,"recommendStrength":49,"firstMentionRate":203,"mentionCount":30,"totalQuestions":164,"rankPosition":129},85.45,{"rank":158,"brandName":159,"brandSlug":160,"websiteUrl":161,"compositeIndex":284,"mentionRate":241,"rankScore":257,"recommendStrength":162,"firstMentionRate":252,"mentionCount":30,"totalQuestions":164,"rankPosition":158},{"rank":164,"brandName":152,"brandSlug":153,"websiteUrl":154,"compositeIndex":322,"mentionRate":303,"rankScore":241,"recommendStrength":257,"firstMentionRate":162,"mentionCount":30,"totalQuestions":164,"rankPosition":164},83.95,{"rank":171,"brandName":185,"brandSlug":186,"websiteUrl":187,"compositeIndex":324,"mentionRate":196,"rankScore":303,"recommendStrength":241,"firstMentionRate":49,"mentionCount":30,"totalQuestions":164,"rankPosition":171},83.05,{"rank":178,"brandName":172,"brandSlug":173,"websiteUrl":174,"compositeIndex":326,"mentionRate":203,"rankScore":196,"recommendStrength":303,"firstMentionRate":257,"mentionCount":30,"totalQuestions":164,"rankPosition":178},81.85,{"engineConfigId":17,"engineDisplayName":53,"runDate":55,"brandCount":16,"rankings":328},[329,331,333,334,335,337,339,341,343,344],{"rank":71,"brandName":69,"brandSlug":70,"websiteUrl":135,"compositeIndex":330,"mentionRate":239,"rankScore":239,"recommendStrength":240,"firstMentionRate":49,"mentionCount":30,"totalQuestions":164,"rankPosition":71},93.9,{"rank":60,"brandName":58,"brandSlug":59,"websiteUrl":138,"compositeIndex":332,"mentionRate":238,"rankScore":244,"recommendStrength":240,"firstMentionRate":295,"mentionCount":30,"totalQuestions":164,"rankPosition":60},92.85,{"rank":15,"brandName":64,"brandSlug":65,"websiteUrl":143,"compositeIndex":28,"mentionRate":29,"rankScore":243,"recommendStrength":29,"firstMentionRate":196,"mentionCount":30,"totalQuestions":164,"rankPosition":15},{"rank":35,"brandName":11,"brandSlug":12,"websiteUrl":13,"compositeIndex":54,"mentionRate":43,"rankScore":37,"recommendStrength":49,"firstMentionRate":43,"mentionCount":30,"totalQuestions":164,"rankPosition":35},{"rank":17,"brandName":146,"brandSlug":147,"websiteUrl":148,"compositeIndex":336,"mentionRate":37,"rankScore":49,"recommendStrength":252,"firstMentionRate":37,"mentionCount":30,"totalQuestions":164,"rankPosition":17},88.25,{"rank":129,"brandName":159,"brandSlug":160,"websiteUrl":161,"compositeIndex":338,"mentionRate":252,"rankScore":162,"recommendStrength":257,"firstMentionRate":162,"mentionCount":30,"totalQuestions":164,"rankPosition":129},86.15,{"rank":158,"brandName":152,"brandSlug":153,"websiteUrl":154,"compositeIndex":340,"mentionRate":257,"rankScore":241,"recommendStrength":257,"firstMentionRate":252,"mentionCount":30,"totalQuestions":164,"rankPosition":158},85.05,{"rank":164,"brandName":185,"brandSlug":186,"websiteUrl":187,"compositeIndex":342,"mentionRate":241,"rankScore":272,"recommendStrength":162,"firstMentionRate":243,"mentionCount":30,"totalQuestions":164,"rankPosition":164},83.6,{"rank":171,"brandName":172,"brandSlug":173,"websiteUrl":174,"compositeIndex":324,"mentionRate":303,"rankScore":196,"recommendStrength":303,"firstMentionRate":257,"mentionCount":30,"totalQuestions":164,"rankPosition":171},{"rank":178,"brandName":165,"brandSlug":166,"websiteUrl":167,"compositeIndex":345,"mentionRate":303,"rankScore":241,"recommendStrength":295,"firstMentionRate":303,"mentionCount":30,"totalQuestions":164,"rankPosition":178},82.9,{"rankingTakeaways":347,"selectedRankingDescription":20},[]]