[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"leaderboard-brand-help-desk-software-help-scout":3,"leaderboard-industry-help-desk-software":87},{"pageState":4,"canonicalPath":5,"industryId":6,"industrySlug":7,"industryName":8,"collectionType":9,"brandId":10,"brandName":11,"brandSlug":12,"websiteUrl":13,"overallScore":14,"industryRank":15,"brandCount":16,"enginesCovered":17,"lastUpdatedAt":18,"summary":19,"strengths":20,"weaknesses":20,"trendNotes":20,"seoTitle":21,"seoDescription":22,"faq":23,"engineBreakdowns":24,"competitors":57,"overallTrend":74,"interactionSummary":75,"liveInsights":77,"qualification":78},"CURRENT","/leaderboard/help-desk-software/brands/help-scout",128,"help-desk-software","Help Desk Software","CATEGORY",6462,"Help Scout","help-scout","https://www.helpscout.com/",84.49,11,15,5,"Wed Aug 12 2026 06:24:58 GMT+0000 (Coordinated Universal Time)","Help Scout ranks #11 in Help Desk Software with an overall AI visibility score of 84.49.","","Help Scout AI Visibility in Help Desk Software | AIvsRank","Help Scout ranks #11 in the Help Desk Software AI visibility leaderboard.",[],[25,33,40,46,51],{"engineCode":26,"engineName":27,"rank":28,"score":29,"mentionRate":30,"mentions":31,"runDate":32},"grok-4-5-videofree","Grok 4.5 via VideoFree",12,83.4,82,0,"2026-08-12T05:05:04.808Z",{"engineCode":34,"engineName":35,"rank":36,"score":37,"mentionRate":38,"mentions":31,"runDate":39},"chatgpt","ChatGPT",9,84.75,84,"2026-08-12T06:24:58.034Z",{"engineCode":41,"engineName":42,"rank":15,"score":43,"mentionRate":44,"mentions":31,"runDate":45},"gemini-3-5-flash-lite-openrouter","Gemini 3.5 Flash-Lite via OpenRouter",87.65,87,"2026-08-22T17:10:29.627Z",{"engineCode":47,"engineName":48,"rank":36,"score":49,"mentionRate":30,"mentions":31,"runDate":50},"claude-haiku-4-5-openrouter","Claude Haiku 4.5 via OpenRouter",83.05,"2026-08-22T17:10:33.214Z",{"engineCode":52,"engineName":53,"rank":54,"score":55,"mentionRate":38,"mentions":31,"runDate":56},"kimi-k2-7-code-openrouter","Kimi K2.7 Code via OpenRouter",8,83.6,"2026-08-22T17:10:36.742Z",[58,64,69],{"brandName":59,"brandSlug":60,"rank":61,"overallScore":62,"scoreGap":63},"Front","front",10,84.71,-0.22,{"brandName":65,"brandSlug":66,"rank":28,"overallScore":67,"scoreGap":68},"HappyFox","happyfox",82.83,1.66,{"brandName":70,"brandSlug":71,"rank":36,"overallScore":72,"scoreGap":73},"Gorgias","gorgias",84.79,-0.3,[],{"upvoteCount":31,"followCount":31,"isUpvoted":76,"isFollowed":76},false,{"rankInterpretation":20,"engineDivergenceInterpretation":20,"competitorGapInterpretation":20,"trendInterpretation":20},{"state":79,"indexable":80,"sitemapEligible":80,"linkEligible":80,"contentCompleteness":81,"reasonCodes":82,"dataAsOf":85,"freshUntil":86,"lastModifiedAt":85},"current",true,"complete",[83,84],"historical_accepted_path_preserved","retained_accepted_lkg","2026-08-25T10:58:58.437Z","2026-09-24T10:58:58.437Z",{"id":6,"slug":7,"nameCn":8,"nameEn":8,"collectionType":9,"qualification":88,"description":90,"brandCount":16,"faq":91,"engines":101,"overallRankings":137,"publishedBrandLinks":215,"latestRuns":231,"liveInsights":348},{"state":79,"indexable":80,"sitemapEligible":80,"linkEligible":80,"contentCompleteness":81,"reasonCodes":89,"dataAsOf":85,"freshUntil":86,"lastModifiedAt":85},[83,84],"Software whose primary purpose includes receiving, organizing, assigning and resolving customer or internal support requests.",[92,95,98],{"question":93,"answer":94},"How is the Help Desk Software leaderboard calculated?","Overall ranking combines the latest AI visibility signals across tracked engines for Help Desk Software, including rank position, recommendation strength, and mention-rate patterns.",{"question":96,"answer":97},"Why can Zendesk Support lead overall but differ by engine?","Each AI engine can prefer different brands, evidence, freshness, and recommendation patterns, so engine-specific rankings can diverge from the combined leaderboard.",{"question":99,"answer":100},"How often is this Help Desk Software leaderboard updated?","This leaderboard updates whenever new completed runs are available for Help Desk Software, with the latest refresh date shown on the page.",[102,106,110,114,119,122,124,127,130,132],{"id":103,"code":104,"slug":105,"displayName":104},1000005,"Sonar","perplexity",{"id":107,"code":108,"slug":109,"displayName":108},1000007,"MiniMax","minimax",{"id":111,"code":112,"slug":113,"displayName":112},1000008,"GLM","glm",{"id":115,"code":116,"slug":117,"displayName":118},1000009,"Qwen3.6","qwen","Qwen",{"id":120,"code":26,"slug":121,"displayName":27},1,"grok",{"id":123,"code":34,"slug":34,"displayName":35},2,{"id":125,"code":41,"slug":126,"displayName":42},3,"gemini",{"id":128,"code":47,"slug":129,"displayName":48},4,"claude",{"id":17,"code":52,"slug":131,"displayName":53},"kimi",{"id":133,"code":134,"slug":135,"displayName":136},6,"deepseek-v4-flash-bailian","deepseek","DeepSeek V4 Flash via Bailian",[138,144,150,156,162,168,174,180,186,189,191,193,195,202,209],{"rank":120,"brandName":139,"brandSlug":140,"websiteUrl":141,"compositeIndex":142,"mentionRate":143},"Zendesk Support","zendesk-support","https://www.zendesk.com/service/ticketing-system/",93.06,93.8,{"rank":123,"brandName":145,"brandSlug":146,"websiteUrl":147,"compositeIndex":148,"mentionRate":149},"Salesforce Service Cloud","salesforce-service-cloud","https://www.salesforce.com/service/cloud/",91.97,92.8,{"rank":125,"brandName":151,"brandSlug":152,"websiteUrl":153,"compositeIndex":154,"mentionRate":155},"Freshdesk","freshdesk","https://www.freshworks.com/freshdesk/",89.3,89.6,{"rank":128,"brandName":157,"brandSlug":158,"websiteUrl":159,"compositeIndex":160,"mentionRate":161},"Jira Service Management","jira-service-management","https://www.atlassian.com/software/jira/service-management",89.24,89.4,{"rank":17,"brandName":163,"brandSlug":164,"websiteUrl":165,"compositeIndex":166,"mentionRate":167},"HubSpot Service Hub","hubspot-service-hub","https://www.hubspot.com/products/service",87.75,87.6,{"rank":133,"brandName":169,"brandSlug":170,"websiteUrl":171,"compositeIndex":172,"mentionRate":173},"Intercom","intercom","https://www.intercom.com/helpdesk",87.46,87.4,{"rank":175,"brandName":176,"brandSlug":177,"websiteUrl":178,"compositeIndex":179,"mentionRate":179},7,"Zoho Desk","zoho-desk","https://www.zoho.com/desk/",86,{"rank":54,"brandName":181,"brandSlug":182,"websiteUrl":183,"compositeIndex":184,"mentionRate":185},"Kustomer","kustomer","https://www.kustomer.com/",85.78,85.6,{"rank":36,"brandName":70,"brandSlug":71,"websiteUrl":187,"compositeIndex":72,"mentionRate":188},"https://www.gorgias.com/",84.2,{"rank":61,"brandName":59,"brandSlug":60,"websiteUrl":190,"compositeIndex":62,"mentionRate":188},"https://front.com/",{"rank":15,"brandName":11,"brandSlug":12,"websiteUrl":13,"compositeIndex":14,"mentionRate":192},83.8,{"rank":28,"brandName":65,"brandSlug":66,"websiteUrl":194,"compositeIndex":67,"mentionRate":30},"https://www.happyfox.com/",{"rank":196,"brandName":197,"brandSlug":198,"websiteUrl":199,"compositeIndex":200,"mentionRate":201},13,"LiveAgent","liveagent","https://www.liveagent.com/",81.72,81,{"rank":203,"brandName":204,"brandSlug":205,"websiteUrl":206,"compositeIndex":207,"mentionRate":208},14,"TeamSupport","teamsupport","https://www.teamsupport.com/",80.91,80.2,{"rank":16,"brandName":210,"brandSlug":211,"websiteUrl":212,"compositeIndex":213,"mentionRate":214},"Kayako","kayako","https://kayako.com/",79.98,79.4,[216,217,218,219,220,221,222,223,224,225,226,227,228,229,230],{"brandName":151,"brandSlug":152},{"brandName":59,"brandSlug":60},{"brandName":70,"brandSlug":71},{"brandName":65,"brandSlug":66},{"brandName":11,"brandSlug":12},{"brandName":163,"brandSlug":164},{"brandName":169,"brandSlug":170},{"brandName":157,"brandSlug":158},{"brandName":210,"brandSlug":211},{"brandName":181,"brandSlug":182},{"brandName":197,"brandSlug":198},{"brandName":145,"brandSlug":146},{"brandName":204,"brandSlug":205},{"brandName":139,"brandSlug":140},{"brandName":176,"brandSlug":177},[232,265,287,311,330],{"engineConfigId":120,"engineDisplayName":27,"runDate":32,"brandCount":16,"rankings":233},[234,239,243,248,251,254,256,259,261,263],{"rank":120,"brandName":139,"brandSlug":140,"websiteUrl":141,"compositeIndex":235,"mentionRate":236,"rankScore":237,"recommendStrength":238,"firstMentionRate":38,"mentionCount":31,"totalQuestions":54,"rankPosition":120},93.1,94,95,93,{"rank":123,"brandName":145,"brandSlug":146,"websiteUrl":147,"compositeIndex":240,"mentionRate":238,"rankScore":241,"recommendStrength":236,"firstMentionRate":242,"mentionCount":31,"totalQuestions":54,"rankPosition":123},92,96,72,{"rank":125,"brandName":151,"brandSlug":152,"websiteUrl":153,"compositeIndex":244,"mentionRate":245,"rankScore":246,"recommendStrength":247,"firstMentionRate":246,"mentionCount":31,"totalQuestions":54,"rankPosition":125},90.25,91,90,89,{"rank":128,"brandName":157,"brandSlug":158,"websiteUrl":159,"compositeIndex":249,"mentionRate":247,"rankScore":238,"recommendStrength":245,"firstMentionRate":250,"mentionCount":31,"totalQuestions":54,"rankPosition":128},89.2,76,{"rank":17,"brandName":169,"brandSlug":170,"websiteUrl":171,"compositeIndex":252,"mentionRate":246,"rankScore":247,"recommendStrength":44,"firstMentionRate":253,"mentionCount":31,"totalQuestions":54,"rankPosition":17},89.1,88,{"rank":133,"brandName":163,"brandSlug":164,"websiteUrl":165,"compositeIndex":255,"mentionRate":253,"rankScore":44,"recommendStrength":253,"firstMentionRate":246,"mentionCount":31,"totalQuestions":54,"rankPosition":133},87.85,{"rank":175,"brandName":59,"brandSlug":60,"websiteUrl":190,"compositeIndex":257,"mentionRate":44,"rankScore":258,"recommendStrength":253,"firstMentionRate":245,"mentionCount":31,"totalQuestions":54,"rankPosition":175},86.95,85,{"rank":54,"brandName":181,"brandSlug":182,"websiteUrl":183,"compositeIndex":260,"mentionRate":179,"rankScore":253,"recommendStrength":258,"firstMentionRate":30,"mentionCount":31,"totalQuestions":54,"rankPosition":54},86.05,{"rank":36,"brandName":176,"brandSlug":177,"websiteUrl":178,"compositeIndex":262,"mentionRate":179,"rankScore":258,"recommendStrength":179,"firstMentionRate":253,"mentionCount":31,"totalQuestions":54,"rankPosition":36},85.85,{"rank":61,"brandName":70,"brandSlug":71,"websiteUrl":187,"compositeIndex":264,"mentionRate":258,"rankScore":179,"recommendStrength":258,"firstMentionRate":253,"mentionCount":31,"totalQuestions":54,"rankPosition":61},85.65,{"engineConfigId":123,"engineDisplayName":35,"runDate":39,"brandCount":16,"rankings":266},[267,270,272,274,276,278,280,283,285,286],{"rank":120,"brandName":145,"brandSlug":146,"websiteUrl":147,"compositeIndex":268,"mentionRate":236,"rankScore":241,"recommendStrength":238,"firstMentionRate":269,"mentionCount":31,"totalQuestions":54,"rankPosition":120},92.45,75,{"rank":123,"brandName":139,"brandSlug":140,"websiteUrl":141,"compositeIndex":271,"mentionRate":238,"rankScore":236,"recommendStrength":245,"firstMentionRate":258,"mentionCount":31,"totalQuestions":54,"rankPosition":123},92.05,{"rank":125,"brandName":157,"brandSlug":158,"websiteUrl":159,"compositeIndex":161,"mentionRate":246,"rankScore":240,"recommendStrength":246,"firstMentionRate":273,"mentionCount":31,"totalQuestions":54,"rankPosition":125},78,{"rank":128,"brandName":151,"brandSlug":152,"websiteUrl":153,"compositeIndex":275,"mentionRate":247,"rankScore":253,"recommendStrength":44,"firstMentionRate":245,"mentionCount":31,"totalQuestions":54,"rankPosition":128},88.55,{"rank":17,"brandName":169,"brandSlug":170,"websiteUrl":171,"compositeIndex":277,"mentionRate":253,"rankScore":247,"recommendStrength":44,"firstMentionRate":38,"mentionCount":31,"totalQuestions":54,"rankPosition":17},87.8,{"rank":133,"brandName":163,"brandSlug":164,"websiteUrl":165,"compositeIndex":279,"mentionRate":44,"rankScore":44,"recommendStrength":253,"firstMentionRate":247,"mentionCount":31,"totalQuestions":54,"rankPosition":133},87.45,{"rank":175,"brandName":181,"brandSlug":182,"websiteUrl":183,"compositeIndex":281,"mentionRate":258,"rankScore":253,"recommendStrength":258,"firstMentionRate":282,"mentionCount":31,"totalQuestions":54,"rankPosition":175},85.25,79,{"rank":54,"brandName":176,"brandSlug":177,"websiteUrl":178,"compositeIndex":284,"mentionRate":258,"rankScore":179,"recommendStrength":38,"firstMentionRate":179,"mentionCount":31,"totalQuestions":54,"rankPosition":54},85.2,{"rank":36,"brandName":11,"brandSlug":12,"websiteUrl":13,"compositeIndex":37,"mentionRate":38,"rankScore":30,"recommendStrength":44,"firstMentionRate":240,"mentionCount":31,"totalQuestions":54,"rankPosition":36},{"rank":61,"brandName":70,"brandSlug":71,"websiteUrl":187,"compositeIndex":37,"mentionRate":38,"rankScore":258,"recommendStrength":38,"firstMentionRate":253,"mentionCount":31,"totalQuestions":54,"rankPosition":61},{"engineConfigId":125,"engineDisplayName":42,"runDate":45,"brandCount":16,"rankings":288},[289,291,294,297,299,301,303,304,307,309],{"rank":120,"brandName":139,"brandSlug":140,"websiteUrl":141,"compositeIndex":290,"mentionRate":237,"rankScore":241,"recommendStrength":236,"firstMentionRate":253,"mentionCount":31,"totalQuestions":54,"rankPosition":120},94.4,{"rank":123,"brandName":145,"brandSlug":146,"websiteUrl":147,"compositeIndex":292,"mentionRate":236,"rankScore":293,"recommendStrength":237,"firstMentionRate":273,"mentionCount":31,"totalQuestions":54,"rankPosition":123},93.4,97,{"rank":125,"brandName":157,"brandSlug":158,"websiteUrl":159,"compositeIndex":295,"mentionRate":240,"rankScore":237,"recommendStrength":238,"firstMentionRate":296,"mentionCount":31,"totalQuestions":54,"rankPosition":125},91.9,80,{"rank":128,"brandName":169,"brandSlug":170,"websiteUrl":171,"compositeIndex":298,"mentionRate":245,"rankScore":238,"recommendStrength":245,"firstMentionRate":247,"mentionCount":31,"totalQuestions":54,"rankPosition":128},91.4,{"rank":17,"brandName":151,"brandSlug":152,"websiteUrl":153,"compositeIndex":300,"mentionRate":246,"rankScore":245,"recommendStrength":246,"firstMentionRate":240,"mentionCount":31,"totalQuestions":54,"rankPosition":17},90.35,{"rank":133,"brandName":59,"brandSlug":60,"websiteUrl":190,"compositeIndex":302,"mentionRate":247,"rankScore":253,"recommendStrength":245,"firstMentionRate":240,"mentionCount":31,"totalQuestions":54,"rankPosition":133},89.25,{"rank":175,"brandName":163,"brandSlug":164,"websiteUrl":165,"compositeIndex":302,"mentionRate":247,"rankScore":247,"recommendStrength":246,"firstMentionRate":245,"mentionCount":31,"totalQuestions":54,"rankPosition":175},{"rank":54,"brandName":181,"brandSlug":182,"websiteUrl":183,"compositeIndex":305,"mentionRate":253,"rankScore":240,"recommendStrength":253,"firstMentionRate":306,"mentionCount":31,"totalQuestions":54,"rankPosition":54},88.7,83,{"rank":36,"brandName":70,"brandSlug":71,"websiteUrl":187,"compositeIndex":308,"mentionRate":253,"rankScore":246,"recommendStrength":44,"firstMentionRate":246,"mentionCount":31,"totalQuestions":54,"rankPosition":36},88.65,{"rank":61,"brandName":176,"brandSlug":177,"websiteUrl":178,"compositeIndex":310,"mentionRate":253,"rankScore":247,"recommendStrength":253,"firstMentionRate":44,"mentionCount":31,"totalQuestions":54,"rankPosition":61},88.05,{"engineConfigId":128,"engineDisplayName":48,"runDate":50,"brandCount":16,"rankings":312},[313,315,317,319,320,322,324,325,327,328],{"rank":120,"brandName":139,"brandSlug":140,"websiteUrl":141,"compositeIndex":314,"mentionRate":240,"rankScore":236,"recommendStrength":245,"firstMentionRate":247,"mentionCount":31,"totalQuestions":54,"rankPosition":120},91.85,{"rank":123,"brandName":145,"brandSlug":146,"websiteUrl":147,"compositeIndex":316,"mentionRate":247,"rankScore":245,"recommendStrength":246,"firstMentionRate":30,"mentionCount":31,"totalQuestions":54,"rankPosition":123},89.15,{"rank":125,"brandName":151,"brandSlug":152,"websiteUrl":153,"compositeIndex":318,"mentionRate":253,"rankScore":247,"recommendStrength":44,"firstMentionRate":246,"mentionCount":31,"totalQuestions":54,"rankPosition":125},88.1,{"rank":128,"brandName":181,"brandSlug":182,"websiteUrl":183,"compositeIndex":179,"mentionRate":179,"rankScore":44,"recommendStrength":258,"firstMentionRate":306,"mentionCount":31,"totalQuestions":54,"rankPosition":128},{"rank":17,"brandName":163,"brandSlug":164,"websiteUrl":165,"compositeIndex":321,"mentionRate":258,"rankScore":179,"recommendStrength":44,"firstMentionRate":247,"mentionCount":31,"totalQuestions":54,"rankPosition":17},85.95,{"rank":133,"brandName":157,"brandSlug":158,"websiteUrl":159,"compositeIndex":323,"mentionRate":258,"rankScore":44,"recommendStrength":253,"firstMentionRate":201,"mentionCount":31,"totalQuestions":54,"rankPosition":133},85.45,{"rank":175,"brandName":176,"brandSlug":177,"websiteUrl":178,"compositeIndex":37,"mentionRate":38,"rankScore":258,"recommendStrength":179,"firstMentionRate":44,"mentionCount":31,"totalQuestions":54,"rankPosition":175},{"rank":54,"brandName":169,"brandSlug":170,"websiteUrl":171,"compositeIndex":326,"mentionRate":306,"rankScore":38,"recommendStrength":258,"firstMentionRate":179,"mentionCount":31,"totalQuestions":54,"rankPosition":54},83.95,{"rank":36,"brandName":11,"brandSlug":12,"websiteUrl":13,"compositeIndex":49,"mentionRate":30,"rankScore":306,"recommendStrength":38,"firstMentionRate":253,"mentionCount":31,"totalQuestions":54,"rankPosition":36},{"rank":61,"brandName":70,"brandSlug":71,"websiteUrl":187,"compositeIndex":329,"mentionRate":201,"rankScore":30,"recommendStrength":306,"firstMentionRate":258,"mentionCount":31,"totalQuestions":54,"rankPosition":61},81.85,{"engineConfigId":17,"engineDisplayName":53,"runDate":56,"brandCount":16,"rankings":331},[332,334,336,337,338,340,342,344,345,346],{"rank":120,"brandName":139,"brandSlug":140,"websiteUrl":141,"compositeIndex":333,"mentionRate":237,"rankScore":237,"recommendStrength":238,"firstMentionRate":253,"mentionCount":31,"totalQuestions":54,"rankPosition":120},93.9,{"rank":123,"brandName":145,"brandSlug":146,"websiteUrl":147,"compositeIndex":335,"mentionRate":236,"rankScore":241,"recommendStrength":238,"firstMentionRate":296,"mentionCount":31,"totalQuestions":54,"rankPosition":123},92.85,{"rank":125,"brandName":157,"brandSlug":158,"websiteUrl":159,"compositeIndex":244,"mentionRate":245,"rankScore":240,"recommendStrength":245,"firstMentionRate":30,"mentionCount":31,"totalQuestions":54,"rankPosition":125},{"rank":128,"brandName":151,"brandSlug":152,"websiteUrl":153,"compositeIndex":302,"mentionRate":246,"rankScore":247,"recommendStrength":253,"firstMentionRate":246,"mentionCount":31,"totalQuestions":54,"rankPosition":128},{"rank":17,"brandName":163,"brandSlug":164,"websiteUrl":165,"compositeIndex":339,"mentionRate":247,"rankScore":253,"recommendStrength":44,"firstMentionRate":247,"mentionCount":31,"totalQuestions":54,"rankPosition":17},88.25,{"rank":133,"brandName":176,"brandSlug":177,"websiteUrl":178,"compositeIndex":341,"mentionRate":44,"rankScore":179,"recommendStrength":258,"firstMentionRate":179,"mentionCount":31,"totalQuestions":54,"rankPosition":133},86.15,{"rank":175,"brandName":169,"brandSlug":170,"websiteUrl":171,"compositeIndex":343,"mentionRate":258,"rankScore":38,"recommendStrength":258,"firstMentionRate":44,"mentionCount":31,"totalQuestions":54,"rankPosition":175},85.05,{"rank":54,"brandName":11,"brandSlug":12,"websiteUrl":13,"compositeIndex":55,"mentionRate":38,"rankScore":273,"recommendStrength":179,"firstMentionRate":240,"mentionCount":31,"totalQuestions":54,"rankPosition":54},{"rank":36,"brandName":70,"brandSlug":71,"websiteUrl":187,"compositeIndex":49,"mentionRate":306,"rankScore":30,"recommendStrength":306,"firstMentionRate":258,"mentionCount":31,"totalQuestions":54,"rankPosition":36},{"rank":61,"brandName":181,"brandSlug":182,"websiteUrl":183,"compositeIndex":347,"mentionRate":306,"rankScore":38,"recommendStrength":296,"firstMentionRate":306,"mentionCount":31,"totalQuestions":54,"rankPosition":61},82.9,{"rankingTakeaways":349,"selectedRankingDescription":20},[]]