[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"leaderboard-brand-help-desk-software-intercom":3,"leaderboard-industry-help-desk-software":88},{"pageState":4,"canonicalPath":5,"industryId":6,"industrySlug":7,"industryName":8,"collectionType":9,"brandId":10,"brandName":11,"brandSlug":12,"websiteUrl":13,"overallScore":14,"industryRank":15,"brandCount":16,"enginesCovered":17,"lastUpdatedAt":18,"summary":19,"strengths":20,"weaknesses":20,"trendNotes":20,"seoTitle":21,"seoDescription":22,"faq":23,"engineBreakdowns":24,"competitors":59,"overallTrend":75,"interactionSummary":76,"liveInsights":78,"qualification":79},"CURRENT","/leaderboard/help-desk-software/brands/intercom",128,"help-desk-software","Help Desk Software","CATEGORY",6463,"Intercom","intercom","https://www.intercom.com/helpdesk",87.46,6,15,5,"Wed Aug 12 2026 06:24:58 GMT+0000 (Coordinated Universal Time)","Intercom ranks #6 in Help Desk Software with an overall AI visibility score of 87.46.","","Intercom AI Visibility in Help Desk Software | AIvsRank","Intercom ranks #6 in the Help Desk Software AI visibility leaderboard.",[],[25,32,38,45,52],{"engineCode":26,"engineName":27,"rank":17,"score":28,"mentionRate":29,"mentions":30,"runDate":31},"grok-4-5-videofree","Grok 4.5 via VideoFree",89.1,90,0,"2026-08-12T05:05:04.808Z",{"engineCode":33,"engineName":34,"rank":17,"score":35,"mentionRate":36,"mentions":30,"runDate":37},"chatgpt","ChatGPT",87.8,88,"2026-08-12T06:24:58.034Z",{"engineCode":39,"engineName":40,"rank":41,"score":42,"mentionRate":43,"mentions":30,"runDate":44},"gemini-3-5-flash-lite-openrouter","Gemini 3.5 Flash-Lite via OpenRouter",4,91.4,91,"2026-08-22T17:10:29.627Z",{"engineCode":46,"engineName":47,"rank":48,"score":49,"mentionRate":50,"mentions":30,"runDate":51},"claude-haiku-4-5-openrouter","Claude Haiku 4.5 via OpenRouter",8,83.95,83,"2026-08-22T17:10:33.214Z",{"engineCode":53,"engineName":54,"rank":55,"score":56,"mentionRate":57,"mentions":30,"runDate":58},"kimi-k2-7-code-openrouter","Kimi K2.7 Code via OpenRouter",7,85.05,85,"2026-08-22T17:10:36.742Z",[60,65,70],{"brandName":61,"brandSlug":62,"rank":17,"overallScore":63,"scoreGap":64},"HubSpot Service Hub","hubspot-service-hub",87.75,-0.29,{"brandName":66,"brandSlug":67,"rank":55,"overallScore":68,"scoreGap":69},"Zoho Desk","zoho-desk",86,1.46,{"brandName":71,"brandSlug":72,"rank":41,"overallScore":73,"scoreGap":74},"Jira Service Management","jira-service-management",89.24,-1.78,[],{"upvoteCount":30,"followCount":30,"isUpvoted":77,"isFollowed":77},false,{"rankInterpretation":20,"engineDivergenceInterpretation":20,"competitorGapInterpretation":20,"trendInterpretation":20},{"state":80,"indexable":81,"sitemapEligible":81,"linkEligible":81,"contentCompleteness":82,"reasonCodes":83,"dataAsOf":86,"freshUntil":87,"lastModifiedAt":86},"current",true,"complete",[84,85],"historical_accepted_path_preserved","retained_accepted_lkg","2026-08-25T10:58:58.437Z","2026-09-24T10:58:58.437Z",{"id":6,"slug":7,"nameCn":8,"nameEn":8,"collectionType":9,"qualification":89,"description":91,"brandCount":16,"faq":92,"engines":102,"overallRankings":136,"publishedBrandLinks":218,"latestRuns":234,"liveInsights":346},{"state":80,"indexable":81,"sitemapEligible":81,"linkEligible":81,"contentCompleteness":82,"reasonCodes":90,"dataAsOf":86,"freshUntil":87,"lastModifiedAt":86},[84,85],"Software whose primary purpose includes receiving, organizing, assigning and resolving customer or internal support requests.",[93,96,99],{"question":94,"answer":95},"How is the Help Desk Software leaderboard calculated?","Overall ranking combines the latest AI visibility signals across tracked engines for Help Desk Software, including rank position, recommendation strength, and mention-rate patterns.",{"question":97,"answer":98},"Why can Zendesk Support lead overall but differ by engine?","Each AI engine can prefer different brands, evidence, freshness, and recommendation patterns, so engine-specific rankings can diverge from the combined leaderboard.",{"question":100,"answer":101},"How often is this Help Desk Software leaderboard updated?","This leaderboard updates whenever new completed runs are available for Help Desk Software, with the latest refresh date shown on the page.",[103,107,111,115,120,123,125,128,130,132],{"id":104,"code":105,"slug":106,"displayName":105},1000005,"Sonar","perplexity",{"id":108,"code":109,"slug":110,"displayName":109},1000007,"MiniMax","minimax",{"id":112,"code":113,"slug":114,"displayName":113},1000008,"GLM","glm",{"id":116,"code":117,"slug":118,"displayName":119},1000009,"Qwen3.6","qwen","Qwen",{"id":121,"code":26,"slug":122,"displayName":27},1,"grok",{"id":124,"code":33,"slug":33,"displayName":34},2,{"id":126,"code":39,"slug":127,"displayName":40},3,"gemini",{"id":41,"code":46,"slug":129,"displayName":47},"claude",{"id":17,"code":53,"slug":131,"displayName":54},"kimi",{"id":15,"code":133,"slug":134,"displayName":135},"deepseek-v4-flash-bailian","deepseek","DeepSeek V4 Flash via Bailian",[137,143,149,155,158,161,163,165,171,178,184,191,198,205,212],{"rank":121,"brandName":138,"brandSlug":139,"websiteUrl":140,"compositeIndex":141,"mentionRate":142},"Zendesk Support","zendesk-support","https://www.zendesk.com/service/ticketing-system/",93.06,93.8,{"rank":124,"brandName":144,"brandSlug":145,"websiteUrl":146,"compositeIndex":147,"mentionRate":148},"Salesforce Service Cloud","salesforce-service-cloud","https://www.salesforce.com/service/cloud/",91.97,92.8,{"rank":126,"brandName":150,"brandSlug":151,"websiteUrl":152,"compositeIndex":153,"mentionRate":154},"Freshdesk","freshdesk","https://www.freshworks.com/freshdesk/",89.3,89.6,{"rank":41,"brandName":71,"brandSlug":72,"websiteUrl":156,"compositeIndex":73,"mentionRate":157},"https://www.atlassian.com/software/jira/service-management",89.4,{"rank":17,"brandName":61,"brandSlug":62,"websiteUrl":159,"compositeIndex":63,"mentionRate":160},"https://www.hubspot.com/products/service",87.6,{"rank":15,"brandName":11,"brandSlug":12,"websiteUrl":13,"compositeIndex":14,"mentionRate":162},87.4,{"rank":55,"brandName":66,"brandSlug":67,"websiteUrl":164,"compositeIndex":68,"mentionRate":68},"https://www.zoho.com/desk/",{"rank":48,"brandName":166,"brandSlug":167,"websiteUrl":168,"compositeIndex":169,"mentionRate":170},"Kustomer","kustomer","https://www.kustomer.com/",85.78,85.6,{"rank":172,"brandName":173,"brandSlug":174,"websiteUrl":175,"compositeIndex":176,"mentionRate":177},9,"Gorgias","gorgias","https://www.gorgias.com/",84.79,84.2,{"rank":179,"brandName":180,"brandSlug":181,"websiteUrl":182,"compositeIndex":183,"mentionRate":177},10,"Front","front","https://front.com/",84.71,{"rank":185,"brandName":186,"brandSlug":187,"websiteUrl":188,"compositeIndex":189,"mentionRate":190},11,"Help Scout","help-scout","https://www.helpscout.com/",84.49,83.8,{"rank":192,"brandName":193,"brandSlug":194,"websiteUrl":195,"compositeIndex":196,"mentionRate":197},12,"HappyFox","happyfox","https://www.happyfox.com/",82.83,82,{"rank":199,"brandName":200,"brandSlug":201,"websiteUrl":202,"compositeIndex":203,"mentionRate":204},13,"LiveAgent","liveagent","https://www.liveagent.com/",81.72,81,{"rank":206,"brandName":207,"brandSlug":208,"websiteUrl":209,"compositeIndex":210,"mentionRate":211},14,"TeamSupport","teamsupport","https://www.teamsupport.com/",80.91,80.2,{"rank":16,"brandName":213,"brandSlug":214,"websiteUrl":215,"compositeIndex":216,"mentionRate":217},"Kayako","kayako","https://kayako.com/",79.98,79.4,[219,220,221,222,223,224,225,226,227,228,229,230,231,232,233],{"brandName":150,"brandSlug":151},{"brandName":180,"brandSlug":181},{"brandName":173,"brandSlug":174},{"brandName":193,"brandSlug":194},{"brandName":186,"brandSlug":187},{"brandName":61,"brandSlug":62},{"brandName":11,"brandSlug":12},{"brandName":71,"brandSlug":72},{"brandName":213,"brandSlug":214},{"brandName":166,"brandSlug":167},{"brandName":200,"brandSlug":201},{"brandName":144,"brandSlug":145},{"brandName":207,"brandSlug":208},{"brandName":138,"brandSlug":139},{"brandName":66,"brandSlug":67},[235,265,287,309,328],{"engineConfigId":121,"engineDisplayName":27,"runDate":31,"brandCount":16,"rankings":236},[237,243,247,250,253,255,257,259,261,263],{"rank":121,"brandName":138,"brandSlug":139,"websiteUrl":140,"compositeIndex":238,"mentionRate":239,"rankScore":240,"recommendStrength":241,"firstMentionRate":242,"mentionCount":30,"totalQuestions":48,"rankPosition":121},93.1,94,95,93,84,{"rank":124,"brandName":144,"brandSlug":145,"websiteUrl":146,"compositeIndex":244,"mentionRate":241,"rankScore":245,"recommendStrength":239,"firstMentionRate":246,"mentionCount":30,"totalQuestions":48,"rankPosition":124},92,96,72,{"rank":126,"brandName":150,"brandSlug":151,"websiteUrl":152,"compositeIndex":248,"mentionRate":43,"rankScore":29,"recommendStrength":249,"firstMentionRate":29,"mentionCount":30,"totalQuestions":48,"rankPosition":126},90.25,89,{"rank":41,"brandName":71,"brandSlug":72,"websiteUrl":156,"compositeIndex":251,"mentionRate":249,"rankScore":241,"recommendStrength":43,"firstMentionRate":252,"mentionCount":30,"totalQuestions":48,"rankPosition":41},89.2,76,{"rank":17,"brandName":11,"brandSlug":12,"websiteUrl":13,"compositeIndex":28,"mentionRate":29,"rankScore":249,"recommendStrength":254,"firstMentionRate":36,"mentionCount":30,"totalQuestions":48,"rankPosition":17},87,{"rank":15,"brandName":61,"brandSlug":62,"websiteUrl":159,"compositeIndex":256,"mentionRate":36,"rankScore":254,"recommendStrength":36,"firstMentionRate":29,"mentionCount":30,"totalQuestions":48,"rankPosition":15},87.85,{"rank":55,"brandName":180,"brandSlug":181,"websiteUrl":182,"compositeIndex":258,"mentionRate":254,"rankScore":57,"recommendStrength":36,"firstMentionRate":43,"mentionCount":30,"totalQuestions":48,"rankPosition":55},86.95,{"rank":48,"brandName":166,"brandSlug":167,"websiteUrl":168,"compositeIndex":260,"mentionRate":68,"rankScore":36,"recommendStrength":57,"firstMentionRate":197,"mentionCount":30,"totalQuestions":48,"rankPosition":48},86.05,{"rank":172,"brandName":66,"brandSlug":67,"websiteUrl":164,"compositeIndex":262,"mentionRate":68,"rankScore":57,"recommendStrength":68,"firstMentionRate":36,"mentionCount":30,"totalQuestions":48,"rankPosition":172},85.85,{"rank":179,"brandName":173,"brandSlug":174,"websiteUrl":175,"compositeIndex":264,"mentionRate":57,"rankScore":68,"recommendStrength":57,"firstMentionRate":36,"mentionCount":30,"totalQuestions":48,"rankPosition":179},85.65,{"engineConfigId":124,"engineDisplayName":34,"runDate":37,"brandCount":16,"rankings":266},[267,270,272,274,276,277,279,282,284,286],{"rank":121,"brandName":144,"brandSlug":145,"websiteUrl":146,"compositeIndex":268,"mentionRate":239,"rankScore":245,"recommendStrength":241,"firstMentionRate":269,"mentionCount":30,"totalQuestions":48,"rankPosition":121},92.45,75,{"rank":124,"brandName":138,"brandSlug":139,"websiteUrl":140,"compositeIndex":271,"mentionRate":241,"rankScore":239,"recommendStrength":43,"firstMentionRate":57,"mentionCount":30,"totalQuestions":48,"rankPosition":124},92.05,{"rank":126,"brandName":71,"brandSlug":72,"websiteUrl":156,"compositeIndex":157,"mentionRate":29,"rankScore":244,"recommendStrength":29,"firstMentionRate":273,"mentionCount":30,"totalQuestions":48,"rankPosition":126},78,{"rank":41,"brandName":150,"brandSlug":151,"websiteUrl":152,"compositeIndex":275,"mentionRate":249,"rankScore":36,"recommendStrength":254,"firstMentionRate":43,"mentionCount":30,"totalQuestions":48,"rankPosition":41},88.55,{"rank":17,"brandName":11,"brandSlug":12,"websiteUrl":13,"compositeIndex":35,"mentionRate":36,"rankScore":249,"recommendStrength":254,"firstMentionRate":242,"mentionCount":30,"totalQuestions":48,"rankPosition":17},{"rank":15,"brandName":61,"brandSlug":62,"websiteUrl":159,"compositeIndex":278,"mentionRate":254,"rankScore":254,"recommendStrength":36,"firstMentionRate":249,"mentionCount":30,"totalQuestions":48,"rankPosition":15},87.45,{"rank":55,"brandName":166,"brandSlug":167,"websiteUrl":168,"compositeIndex":280,"mentionRate":57,"rankScore":36,"recommendStrength":57,"firstMentionRate":281,"mentionCount":30,"totalQuestions":48,"rankPosition":55},85.25,79,{"rank":48,"brandName":66,"brandSlug":67,"websiteUrl":164,"compositeIndex":283,"mentionRate":57,"rankScore":68,"recommendStrength":242,"firstMentionRate":68,"mentionCount":30,"totalQuestions":48,"rankPosition":48},85.2,{"rank":172,"brandName":186,"brandSlug":187,"websiteUrl":188,"compositeIndex":285,"mentionRate":242,"rankScore":197,"recommendStrength":254,"firstMentionRate":244,"mentionCount":30,"totalQuestions":48,"rankPosition":172},84.75,{"rank":179,"brandName":173,"brandSlug":174,"websiteUrl":175,"compositeIndex":285,"mentionRate":242,"rankScore":57,"recommendStrength":242,"firstMentionRate":36,"mentionCount":30,"totalQuestions":48,"rankPosition":179},{"engineConfigId":126,"engineDisplayName":40,"runDate":44,"brandCount":16,"rankings":288},[289,291,294,297,298,300,302,303,305,307],{"rank":121,"brandName":138,"brandSlug":139,"websiteUrl":140,"compositeIndex":290,"mentionRate":240,"rankScore":245,"recommendStrength":239,"firstMentionRate":36,"mentionCount":30,"totalQuestions":48,"rankPosition":121},94.4,{"rank":124,"brandName":144,"brandSlug":145,"websiteUrl":146,"compositeIndex":292,"mentionRate":239,"rankScore":293,"recommendStrength":240,"firstMentionRate":273,"mentionCount":30,"totalQuestions":48,"rankPosition":124},93.4,97,{"rank":126,"brandName":71,"brandSlug":72,"websiteUrl":156,"compositeIndex":295,"mentionRate":244,"rankScore":240,"recommendStrength":241,"firstMentionRate":296,"mentionCount":30,"totalQuestions":48,"rankPosition":126},91.9,80,{"rank":41,"brandName":11,"brandSlug":12,"websiteUrl":13,"compositeIndex":42,"mentionRate":43,"rankScore":241,"recommendStrength":43,"firstMentionRate":249,"mentionCount":30,"totalQuestions":48,"rankPosition":41},{"rank":17,"brandName":150,"brandSlug":151,"websiteUrl":152,"compositeIndex":299,"mentionRate":29,"rankScore":43,"recommendStrength":29,"firstMentionRate":244,"mentionCount":30,"totalQuestions":48,"rankPosition":17},90.35,{"rank":15,"brandName":180,"brandSlug":181,"websiteUrl":182,"compositeIndex":301,"mentionRate":249,"rankScore":36,"recommendStrength":43,"firstMentionRate":244,"mentionCount":30,"totalQuestions":48,"rankPosition":15},89.25,{"rank":55,"brandName":61,"brandSlug":62,"websiteUrl":159,"compositeIndex":301,"mentionRate":249,"rankScore":249,"recommendStrength":29,"firstMentionRate":43,"mentionCount":30,"totalQuestions":48,"rankPosition":55},{"rank":48,"brandName":166,"brandSlug":167,"websiteUrl":168,"compositeIndex":304,"mentionRate":36,"rankScore":244,"recommendStrength":36,"firstMentionRate":50,"mentionCount":30,"totalQuestions":48,"rankPosition":48},88.7,{"rank":172,"brandName":173,"brandSlug":174,"websiteUrl":175,"compositeIndex":306,"mentionRate":36,"rankScore":29,"recommendStrength":254,"firstMentionRate":29,"mentionCount":30,"totalQuestions":48,"rankPosition":172},88.65,{"rank":179,"brandName":66,"brandSlug":67,"websiteUrl":164,"compositeIndex":308,"mentionRate":36,"rankScore":249,"recommendStrength":36,"firstMentionRate":254,"mentionCount":30,"totalQuestions":48,"rankPosition":179},88.05,{"engineConfigId":41,"engineDisplayName":47,"runDate":51,"brandCount":16,"rankings":310},[311,313,315,317,318,320,322,323,324,326],{"rank":121,"brandName":138,"brandSlug":139,"websiteUrl":140,"compositeIndex":312,"mentionRate":244,"rankScore":239,"recommendStrength":43,"firstMentionRate":249,"mentionCount":30,"totalQuestions":48,"rankPosition":121},91.85,{"rank":124,"brandName":144,"brandSlug":145,"websiteUrl":146,"compositeIndex":314,"mentionRate":249,"rankScore":43,"recommendStrength":29,"firstMentionRate":197,"mentionCount":30,"totalQuestions":48,"rankPosition":124},89.15,{"rank":126,"brandName":150,"brandSlug":151,"websiteUrl":152,"compositeIndex":316,"mentionRate":36,"rankScore":249,"recommendStrength":254,"firstMentionRate":29,"mentionCount":30,"totalQuestions":48,"rankPosition":126},88.1,{"rank":41,"brandName":166,"brandSlug":167,"websiteUrl":168,"compositeIndex":68,"mentionRate":68,"rankScore":254,"recommendStrength":57,"firstMentionRate":50,"mentionCount":30,"totalQuestions":48,"rankPosition":41},{"rank":17,"brandName":61,"brandSlug":62,"websiteUrl":159,"compositeIndex":319,"mentionRate":57,"rankScore":68,"recommendStrength":254,"firstMentionRate":249,"mentionCount":30,"totalQuestions":48,"rankPosition":17},85.95,{"rank":15,"brandName":71,"brandSlug":72,"websiteUrl":156,"compositeIndex":321,"mentionRate":57,"rankScore":254,"recommendStrength":36,"firstMentionRate":204,"mentionCount":30,"totalQuestions":48,"rankPosition":15},85.45,{"rank":55,"brandName":66,"brandSlug":67,"websiteUrl":164,"compositeIndex":285,"mentionRate":242,"rankScore":57,"recommendStrength":68,"firstMentionRate":254,"mentionCount":30,"totalQuestions":48,"rankPosition":55},{"rank":48,"brandName":11,"brandSlug":12,"websiteUrl":13,"compositeIndex":49,"mentionRate":50,"rankScore":242,"recommendStrength":57,"firstMentionRate":68,"mentionCount":30,"totalQuestions":48,"rankPosition":48},{"rank":172,"brandName":186,"brandSlug":187,"websiteUrl":188,"compositeIndex":325,"mentionRate":197,"rankScore":50,"recommendStrength":242,"firstMentionRate":36,"mentionCount":30,"totalQuestions":48,"rankPosition":172},83.05,{"rank":179,"brandName":173,"brandSlug":174,"websiteUrl":175,"compositeIndex":327,"mentionRate":204,"rankScore":197,"recommendStrength":50,"firstMentionRate":57,"mentionCount":30,"totalQuestions":48,"rankPosition":179},81.85,{"engineConfigId":17,"engineDisplayName":54,"runDate":58,"brandCount":16,"rankings":329},[330,332,334,335,336,338,340,341,343,344],{"rank":121,"brandName":138,"brandSlug":139,"websiteUrl":140,"compositeIndex":331,"mentionRate":240,"rankScore":240,"recommendStrength":241,"firstMentionRate":36,"mentionCount":30,"totalQuestions":48,"rankPosition":121},93.9,{"rank":124,"brandName":144,"brandSlug":145,"websiteUrl":146,"compositeIndex":333,"mentionRate":239,"rankScore":245,"recommendStrength":241,"firstMentionRate":296,"mentionCount":30,"totalQuestions":48,"rankPosition":124},92.85,{"rank":126,"brandName":71,"brandSlug":72,"websiteUrl":156,"compositeIndex":248,"mentionRate":43,"rankScore":244,"recommendStrength":43,"firstMentionRate":197,"mentionCount":30,"totalQuestions":48,"rankPosition":126},{"rank":41,"brandName":150,"brandSlug":151,"websiteUrl":152,"compositeIndex":301,"mentionRate":29,"rankScore":249,"recommendStrength":36,"firstMentionRate":29,"mentionCount":30,"totalQuestions":48,"rankPosition":41},{"rank":17,"brandName":61,"brandSlug":62,"websiteUrl":159,"compositeIndex":337,"mentionRate":249,"rankScore":36,"recommendStrength":254,"firstMentionRate":249,"mentionCount":30,"totalQuestions":48,"rankPosition":17},88.25,{"rank":15,"brandName":66,"brandSlug":67,"websiteUrl":164,"compositeIndex":339,"mentionRate":254,"rankScore":68,"recommendStrength":57,"firstMentionRate":68,"mentionCount":30,"totalQuestions":48,"rankPosition":15},86.15,{"rank":55,"brandName":11,"brandSlug":12,"websiteUrl":13,"compositeIndex":56,"mentionRate":57,"rankScore":242,"recommendStrength":57,"firstMentionRate":254,"mentionCount":30,"totalQuestions":48,"rankPosition":55},{"rank":48,"brandName":186,"brandSlug":187,"websiteUrl":188,"compositeIndex":342,"mentionRate":242,"rankScore":273,"recommendStrength":68,"firstMentionRate":244,"mentionCount":30,"totalQuestions":48,"rankPosition":48},83.6,{"rank":172,"brandName":173,"brandSlug":174,"websiteUrl":175,"compositeIndex":325,"mentionRate":50,"rankScore":197,"recommendStrength":50,"firstMentionRate":57,"mentionCount":30,"totalQuestions":48,"rankPosition":172},{"rank":179,"brandName":166,"brandSlug":167,"websiteUrl":168,"compositeIndex":345,"mentionRate":50,"rankScore":242,"recommendStrength":296,"firstMentionRate":50,"mentionCount":30,"totalQuestions":48,"rankPosition":179},82.9,{"rankingTakeaways":347,"selectedRankingDescription":20},[]]