[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"leaderboard-brand-help-desk-software-liveagent":3,"leaderboard-industry-help-desk-software":87},{"pageState":4,"canonicalPath":5,"industryId":6,"industrySlug":7,"industryName":8,"collectionType":9,"brandId":10,"brandName":11,"brandSlug":12,"websiteUrl":13,"overallScore":14,"industryRank":15,"brandCount":16,"enginesCovered":17,"lastUpdatedAt":18,"summary":19,"strengths":20,"weaknesses":20,"trendNotes":20,"seoTitle":21,"seoDescription":22,"faq":23,"engineBreakdowns":24,"competitors":57,"overallTrend":74,"interactionSummary":75,"liveInsights":77,"qualification":78},"CURRENT","/leaderboard/help-desk-software/brands/liveagent",128,"help-desk-software","Help Desk Software","CATEGORY",6469,"LiveAgent","liveagent","https://www.liveagent.com/",81.72,13,15,5,"Wed Aug 12 2026 06:24:58 GMT+0000 (Coordinated Universal Time)","LiveAgent ranks #13 in Help Desk Software with an overall AI visibility score of 81.72.","","LiveAgent AI Visibility in Help Desk Software | AIvsRank","LiveAgent ranks #13 in the Help Desk Software AI visibility leaderboard.",[],[25,32,38,45,52],{"engineCode":26,"engineName":27,"rank":16,"score":28,"mentionRate":29,"mentions":30,"runDate":31},"grok-4-5-videofree","Grok 4.5 via VideoFree",81.05,80,0,"2026-08-12T05:05:04.808Z",{"engineCode":33,"engineName":34,"rank":15,"score":35,"mentionRate":36,"mentions":30,"runDate":37},"chatgpt","ChatGPT",82.95,82,"2026-08-12T06:24:58.034Z",{"engineCode":39,"engineName":40,"rank":41,"score":42,"mentionRate":43,"mentions":30,"runDate":44},"gemini-3-5-flash-lite-openrouter","Gemini 3.5 Flash-Lite via OpenRouter",12,85.8,85,"2026-08-22T17:10:29.627Z",{"engineCode":46,"engineName":47,"rank":48,"score":49,"mentionRate":50,"mentions":30,"runDate":51},"claude-haiku-4-5-openrouter","Claude Haiku 4.5 via OpenRouter",14,78.85,78,"2026-08-22T17:10:33.214Z",{"engineCode":53,"engineName":54,"rank":48,"score":55,"mentionRate":29,"mentions":30,"runDate":56},"kimi-k2-7-code-openrouter","Kimi K2.7 Code via OpenRouter",79.95,"2026-08-22T17:10:36.742Z",[58,63,68],{"brandName":59,"brandSlug":60,"rank":41,"overallScore":61,"scoreGap":62},"HappyFox","happyfox",82.83,-1.11,{"brandName":64,"brandSlug":65,"rank":48,"overallScore":66,"scoreGap":67},"TeamSupport","teamsupport",80.91,0.81,{"brandName":69,"brandSlug":70,"rank":71,"overallScore":72,"scoreGap":73},"Help Scout","help-scout",11,84.49,-2.77,[],{"upvoteCount":30,"followCount":30,"isUpvoted":76,"isFollowed":76},false,{"rankInterpretation":20,"engineDivergenceInterpretation":20,"competitorGapInterpretation":20,"trendInterpretation":20},{"state":79,"indexable":80,"sitemapEligible":80,"linkEligible":80,"contentCompleteness":81,"reasonCodes":82,"dataAsOf":85,"freshUntil":86,"lastModifiedAt":85},"current",true,"complete",[83,84],"historical_accepted_path_preserved","retained_accepted_lkg","2026-08-25T10:58:58.437Z","2026-09-24T10:58:58.437Z",{"id":6,"slug":7,"nameCn":8,"nameEn":8,"collectionType":9,"qualification":88,"description":90,"brandCount":16,"faq":91,"engines":101,"overallRankings":137,"publishedBrandLinks":216,"latestRuns":232,"liveInsights":351},{"state":79,"indexable":80,"sitemapEligible":80,"linkEligible":80,"contentCompleteness":81,"reasonCodes":89,"dataAsOf":85,"freshUntil":86,"lastModifiedAt":85},[83,84],"Software whose primary purpose includes receiving, organizing, assigning and resolving customer or internal support requests.",[92,95,98],{"question":93,"answer":94},"How is the Help Desk Software leaderboard calculated?","Overall ranking combines the latest AI visibility signals across tracked engines for Help Desk Software, including rank position, recommendation strength, and mention-rate patterns.",{"question":96,"answer":97},"Why can Zendesk Support lead overall but differ by engine?","Each AI engine can prefer different brands, evidence, freshness, and recommendation patterns, so engine-specific rankings can diverge from the combined leaderboard.",{"question":99,"answer":100},"How often is this Help Desk Software leaderboard updated?","This leaderboard updates whenever new completed runs are available for Help Desk Software, with the latest refresh date shown on the page.",[102,106,110,114,119,122,124,127,130,132],{"id":103,"code":104,"slug":105,"displayName":104},1000005,"Sonar","perplexity",{"id":107,"code":108,"slug":109,"displayName":108},1000007,"MiniMax","minimax",{"id":111,"code":112,"slug":113,"displayName":112},1000008,"GLM","glm",{"id":115,"code":116,"slug":117,"displayName":118},1000009,"Qwen3.6","qwen","Qwen",{"id":120,"code":26,"slug":121,"displayName":27},1,"grok",{"id":123,"code":33,"slug":33,"displayName":34},2,{"id":125,"code":39,"slug":126,"displayName":40},3,"gemini",{"id":128,"code":46,"slug":129,"displayName":47},4,"claude",{"id":17,"code":53,"slug":131,"displayName":54},"kimi",{"id":133,"code":134,"slug":135,"displayName":136},6,"deepseek-v4-flash-bailian","deepseek","DeepSeek V4 Flash via Bailian",[138,144,150,156,162,168,174,180,187,194,200,203,205,207,210],{"rank":120,"brandName":139,"brandSlug":140,"websiteUrl":141,"compositeIndex":142,"mentionRate":143},"Zendesk Support","zendesk-support","https://www.zendesk.com/service/ticketing-system/",93.06,93.8,{"rank":123,"brandName":145,"brandSlug":146,"websiteUrl":147,"compositeIndex":148,"mentionRate":149},"Salesforce Service Cloud","salesforce-service-cloud","https://www.salesforce.com/service/cloud/",91.97,92.8,{"rank":125,"brandName":151,"brandSlug":152,"websiteUrl":153,"compositeIndex":154,"mentionRate":155},"Freshdesk","freshdesk","https://www.freshworks.com/freshdesk/",89.3,89.6,{"rank":128,"brandName":157,"brandSlug":158,"websiteUrl":159,"compositeIndex":160,"mentionRate":161},"Jira Service Management","jira-service-management","https://www.atlassian.com/software/jira/service-management",89.24,89.4,{"rank":17,"brandName":163,"brandSlug":164,"websiteUrl":165,"compositeIndex":166,"mentionRate":167},"HubSpot Service Hub","hubspot-service-hub","https://www.hubspot.com/products/service",87.75,87.6,{"rank":133,"brandName":169,"brandSlug":170,"websiteUrl":171,"compositeIndex":172,"mentionRate":173},"Intercom","intercom","https://www.intercom.com/helpdesk",87.46,87.4,{"rank":175,"brandName":176,"brandSlug":177,"websiteUrl":178,"compositeIndex":179,"mentionRate":179},7,"Zoho Desk","zoho-desk","https://www.zoho.com/desk/",86,{"rank":181,"brandName":182,"brandSlug":183,"websiteUrl":184,"compositeIndex":185,"mentionRate":186},8,"Kustomer","kustomer","https://www.kustomer.com/",85.78,85.6,{"rank":188,"brandName":189,"brandSlug":190,"websiteUrl":191,"compositeIndex":192,"mentionRate":193},9,"Gorgias","gorgias","https://www.gorgias.com/",84.79,84.2,{"rank":195,"brandName":196,"brandSlug":197,"websiteUrl":198,"compositeIndex":199,"mentionRate":193},10,"Front","front","https://front.com/",84.71,{"rank":71,"brandName":69,"brandSlug":70,"websiteUrl":201,"compositeIndex":72,"mentionRate":202},"https://www.helpscout.com/",83.8,{"rank":41,"brandName":59,"brandSlug":60,"websiteUrl":204,"compositeIndex":61,"mentionRate":36},"https://www.happyfox.com/",{"rank":15,"brandName":11,"brandSlug":12,"websiteUrl":13,"compositeIndex":14,"mentionRate":206},81,{"rank":48,"brandName":64,"brandSlug":65,"websiteUrl":208,"compositeIndex":66,"mentionRate":209},"https://www.teamsupport.com/",80.2,{"rank":16,"brandName":211,"brandSlug":212,"websiteUrl":213,"compositeIndex":214,"mentionRate":215},"Kayako","kayako","https://kayako.com/",79.98,79.4,[217,218,219,220,221,222,223,224,225,226,227,228,229,230,231],{"brandName":151,"brandSlug":152},{"brandName":196,"brandSlug":197},{"brandName":189,"brandSlug":190},{"brandName":59,"brandSlug":60},{"brandName":69,"brandSlug":70},{"brandName":163,"brandSlug":164},{"brandName":169,"brandSlug":170},{"brandName":157,"brandSlug":158},{"brandName":211,"brandSlug":212},{"brandName":182,"brandSlug":183},{"brandName":11,"brandSlug":12},{"brandName":145,"brandSlug":146},{"brandName":64,"brandSlug":65},{"brandName":139,"brandSlug":140},{"brandName":176,"brandSlug":177},[233,267,289,312,332],{"engineConfigId":120,"engineDisplayName":27,"runDate":31,"brandCount":16,"rankings":234},[235,241,245,250,253,257,259,261,263,265],{"rank":120,"brandName":139,"brandSlug":140,"websiteUrl":141,"compositeIndex":236,"mentionRate":237,"rankScore":238,"recommendStrength":239,"firstMentionRate":240,"mentionCount":30,"totalQuestions":181,"rankPosition":120},93.1,94,95,93,84,{"rank":123,"brandName":145,"brandSlug":146,"websiteUrl":147,"compositeIndex":242,"mentionRate":239,"rankScore":243,"recommendStrength":237,"firstMentionRate":244,"mentionCount":30,"totalQuestions":181,"rankPosition":123},92,96,72,{"rank":125,"brandName":151,"brandSlug":152,"websiteUrl":153,"compositeIndex":246,"mentionRate":247,"rankScore":248,"recommendStrength":249,"firstMentionRate":248,"mentionCount":30,"totalQuestions":181,"rankPosition":125},90.25,91,90,89,{"rank":128,"brandName":157,"brandSlug":158,"websiteUrl":159,"compositeIndex":251,"mentionRate":249,"rankScore":239,"recommendStrength":247,"firstMentionRate":252,"mentionCount":30,"totalQuestions":181,"rankPosition":128},89.2,76,{"rank":17,"brandName":169,"brandSlug":170,"websiteUrl":171,"compositeIndex":254,"mentionRate":248,"rankScore":249,"recommendStrength":255,"firstMentionRate":256,"mentionCount":30,"totalQuestions":181,"rankPosition":17},89.1,87,88,{"rank":133,"brandName":163,"brandSlug":164,"websiteUrl":165,"compositeIndex":258,"mentionRate":256,"rankScore":255,"recommendStrength":256,"firstMentionRate":248,"mentionCount":30,"totalQuestions":181,"rankPosition":133},87.85,{"rank":175,"brandName":196,"brandSlug":197,"websiteUrl":198,"compositeIndex":260,"mentionRate":255,"rankScore":43,"recommendStrength":256,"firstMentionRate":247,"mentionCount":30,"totalQuestions":181,"rankPosition":175},86.95,{"rank":181,"brandName":182,"brandSlug":183,"websiteUrl":184,"compositeIndex":262,"mentionRate":179,"rankScore":256,"recommendStrength":43,"firstMentionRate":36,"mentionCount":30,"totalQuestions":181,"rankPosition":181},86.05,{"rank":188,"brandName":176,"brandSlug":177,"websiteUrl":178,"compositeIndex":264,"mentionRate":179,"rankScore":43,"recommendStrength":179,"firstMentionRate":256,"mentionCount":30,"totalQuestions":181,"rankPosition":188},85.85,{"rank":195,"brandName":189,"brandSlug":190,"websiteUrl":191,"compositeIndex":266,"mentionRate":43,"rankScore":179,"recommendStrength":43,"firstMentionRate":256,"mentionCount":30,"totalQuestions":181,"rankPosition":195},85.65,{"engineConfigId":123,"engineDisplayName":34,"runDate":37,"brandCount":16,"rankings":268},[269,272,274,275,277,279,281,284,286,288],{"rank":120,"brandName":145,"brandSlug":146,"websiteUrl":147,"compositeIndex":270,"mentionRate":237,"rankScore":243,"recommendStrength":239,"firstMentionRate":271,"mentionCount":30,"totalQuestions":181,"rankPosition":120},92.45,75,{"rank":123,"brandName":139,"brandSlug":140,"websiteUrl":141,"compositeIndex":273,"mentionRate":239,"rankScore":237,"recommendStrength":247,"firstMentionRate":43,"mentionCount":30,"totalQuestions":181,"rankPosition":123},92.05,{"rank":125,"brandName":157,"brandSlug":158,"websiteUrl":159,"compositeIndex":161,"mentionRate":248,"rankScore":242,"recommendStrength":248,"firstMentionRate":50,"mentionCount":30,"totalQuestions":181,"rankPosition":125},{"rank":128,"brandName":151,"brandSlug":152,"websiteUrl":153,"compositeIndex":276,"mentionRate":249,"rankScore":256,"recommendStrength":255,"firstMentionRate":247,"mentionCount":30,"totalQuestions":181,"rankPosition":128},88.55,{"rank":17,"brandName":169,"brandSlug":170,"websiteUrl":171,"compositeIndex":278,"mentionRate":256,"rankScore":249,"recommendStrength":255,"firstMentionRate":240,"mentionCount":30,"totalQuestions":181,"rankPosition":17},87.8,{"rank":133,"brandName":163,"brandSlug":164,"websiteUrl":165,"compositeIndex":280,"mentionRate":255,"rankScore":255,"recommendStrength":256,"firstMentionRate":249,"mentionCount":30,"totalQuestions":181,"rankPosition":133},87.45,{"rank":175,"brandName":182,"brandSlug":183,"websiteUrl":184,"compositeIndex":282,"mentionRate":43,"rankScore":256,"recommendStrength":43,"firstMentionRate":283,"mentionCount":30,"totalQuestions":181,"rankPosition":175},85.25,79,{"rank":181,"brandName":176,"brandSlug":177,"websiteUrl":178,"compositeIndex":285,"mentionRate":43,"rankScore":179,"recommendStrength":240,"firstMentionRate":179,"mentionCount":30,"totalQuestions":181,"rankPosition":181},85.2,{"rank":188,"brandName":69,"brandSlug":70,"websiteUrl":201,"compositeIndex":287,"mentionRate":240,"rankScore":36,"recommendStrength":255,"firstMentionRate":242,"mentionCount":30,"totalQuestions":181,"rankPosition":188},84.75,{"rank":195,"brandName":189,"brandSlug":190,"websiteUrl":191,"compositeIndex":287,"mentionRate":240,"rankScore":43,"recommendStrength":240,"firstMentionRate":256,"mentionCount":30,"totalQuestions":181,"rankPosition":195},{"engineConfigId":125,"engineDisplayName":40,"runDate":44,"brandCount":16,"rankings":290},[291,293,296,298,300,302,304,305,308,310],{"rank":120,"brandName":139,"brandSlug":140,"websiteUrl":141,"compositeIndex":292,"mentionRate":238,"rankScore":243,"recommendStrength":237,"firstMentionRate":256,"mentionCount":30,"totalQuestions":181,"rankPosition":120},94.4,{"rank":123,"brandName":145,"brandSlug":146,"websiteUrl":147,"compositeIndex":294,"mentionRate":237,"rankScore":295,"recommendStrength":238,"firstMentionRate":50,"mentionCount":30,"totalQuestions":181,"rankPosition":123},93.4,97,{"rank":125,"brandName":157,"brandSlug":158,"websiteUrl":159,"compositeIndex":297,"mentionRate":242,"rankScore":238,"recommendStrength":239,"firstMentionRate":29,"mentionCount":30,"totalQuestions":181,"rankPosition":125},91.9,{"rank":128,"brandName":169,"brandSlug":170,"websiteUrl":171,"compositeIndex":299,"mentionRate":247,"rankScore":239,"recommendStrength":247,"firstMentionRate":249,"mentionCount":30,"totalQuestions":181,"rankPosition":128},91.4,{"rank":17,"brandName":151,"brandSlug":152,"websiteUrl":153,"compositeIndex":301,"mentionRate":248,"rankScore":247,"recommendStrength":248,"firstMentionRate":242,"mentionCount":30,"totalQuestions":181,"rankPosition":17},90.35,{"rank":133,"brandName":196,"brandSlug":197,"websiteUrl":198,"compositeIndex":303,"mentionRate":249,"rankScore":256,"recommendStrength":247,"firstMentionRate":242,"mentionCount":30,"totalQuestions":181,"rankPosition":133},89.25,{"rank":175,"brandName":163,"brandSlug":164,"websiteUrl":165,"compositeIndex":303,"mentionRate":249,"rankScore":249,"recommendStrength":248,"firstMentionRate":247,"mentionCount":30,"totalQuestions":181,"rankPosition":175},{"rank":181,"brandName":182,"brandSlug":183,"websiteUrl":184,"compositeIndex":306,"mentionRate":256,"rankScore":242,"recommendStrength":256,"firstMentionRate":307,"mentionCount":30,"totalQuestions":181,"rankPosition":181},88.7,83,{"rank":188,"brandName":189,"brandSlug":190,"websiteUrl":191,"compositeIndex":309,"mentionRate":256,"rankScore":248,"recommendStrength":255,"firstMentionRate":248,"mentionCount":30,"totalQuestions":181,"rankPosition":188},88.65,{"rank":195,"brandName":176,"brandSlug":177,"websiteUrl":178,"compositeIndex":311,"mentionRate":256,"rankScore":249,"recommendStrength":256,"firstMentionRate":255,"mentionCount":30,"totalQuestions":181,"rankPosition":195},88.05,{"engineConfigId":128,"engineDisplayName":47,"runDate":51,"brandCount":16,"rankings":313},[314,316,318,320,321,323,325,326,328,330],{"rank":120,"brandName":139,"brandSlug":140,"websiteUrl":141,"compositeIndex":315,"mentionRate":242,"rankScore":237,"recommendStrength":247,"firstMentionRate":249,"mentionCount":30,"totalQuestions":181,"rankPosition":120},91.85,{"rank":123,"brandName":145,"brandSlug":146,"websiteUrl":147,"compositeIndex":317,"mentionRate":249,"rankScore":247,"recommendStrength":248,"firstMentionRate":36,"mentionCount":30,"totalQuestions":181,"rankPosition":123},89.15,{"rank":125,"brandName":151,"brandSlug":152,"websiteUrl":153,"compositeIndex":319,"mentionRate":256,"rankScore":249,"recommendStrength":255,"firstMentionRate":248,"mentionCount":30,"totalQuestions":181,"rankPosition":125},88.1,{"rank":128,"brandName":182,"brandSlug":183,"websiteUrl":184,"compositeIndex":179,"mentionRate":179,"rankScore":255,"recommendStrength":43,"firstMentionRate":307,"mentionCount":30,"totalQuestions":181,"rankPosition":128},{"rank":17,"brandName":163,"brandSlug":164,"websiteUrl":165,"compositeIndex":322,"mentionRate":43,"rankScore":179,"recommendStrength":255,"firstMentionRate":249,"mentionCount":30,"totalQuestions":181,"rankPosition":17},85.95,{"rank":133,"brandName":157,"brandSlug":158,"websiteUrl":159,"compositeIndex":324,"mentionRate":43,"rankScore":255,"recommendStrength":256,"firstMentionRate":206,"mentionCount":30,"totalQuestions":181,"rankPosition":133},85.45,{"rank":175,"brandName":176,"brandSlug":177,"websiteUrl":178,"compositeIndex":287,"mentionRate":240,"rankScore":43,"recommendStrength":179,"firstMentionRate":255,"mentionCount":30,"totalQuestions":181,"rankPosition":175},{"rank":181,"brandName":169,"brandSlug":170,"websiteUrl":171,"compositeIndex":327,"mentionRate":307,"rankScore":240,"recommendStrength":43,"firstMentionRate":179,"mentionCount":30,"totalQuestions":181,"rankPosition":181},83.95,{"rank":188,"brandName":69,"brandSlug":70,"websiteUrl":201,"compositeIndex":329,"mentionRate":36,"rankScore":307,"recommendStrength":240,"firstMentionRate":256,"mentionCount":30,"totalQuestions":181,"rankPosition":188},83.05,{"rank":195,"brandName":189,"brandSlug":190,"websiteUrl":191,"compositeIndex":331,"mentionRate":206,"rankScore":36,"recommendStrength":307,"firstMentionRate":43,"mentionCount":30,"totalQuestions":181,"rankPosition":195},81.85,{"engineConfigId":17,"engineDisplayName":54,"runDate":56,"brandCount":16,"rankings":333},[334,336,338,339,340,342,344,346,348,349],{"rank":120,"brandName":139,"brandSlug":140,"websiteUrl":141,"compositeIndex":335,"mentionRate":238,"rankScore":238,"recommendStrength":239,"firstMentionRate":256,"mentionCount":30,"totalQuestions":181,"rankPosition":120},93.9,{"rank":123,"brandName":145,"brandSlug":146,"websiteUrl":147,"compositeIndex":337,"mentionRate":237,"rankScore":243,"recommendStrength":239,"firstMentionRate":29,"mentionCount":30,"totalQuestions":181,"rankPosition":123},92.85,{"rank":125,"brandName":157,"brandSlug":158,"websiteUrl":159,"compositeIndex":246,"mentionRate":247,"rankScore":242,"recommendStrength":247,"firstMentionRate":36,"mentionCount":30,"totalQuestions":181,"rankPosition":125},{"rank":128,"brandName":151,"brandSlug":152,"websiteUrl":153,"compositeIndex":303,"mentionRate":248,"rankScore":249,"recommendStrength":256,"firstMentionRate":248,"mentionCount":30,"totalQuestions":181,"rankPosition":128},{"rank":17,"brandName":163,"brandSlug":164,"websiteUrl":165,"compositeIndex":341,"mentionRate":249,"rankScore":256,"recommendStrength":255,"firstMentionRate":249,"mentionCount":30,"totalQuestions":181,"rankPosition":17},88.25,{"rank":133,"brandName":176,"brandSlug":177,"websiteUrl":178,"compositeIndex":343,"mentionRate":255,"rankScore":179,"recommendStrength":43,"firstMentionRate":179,"mentionCount":30,"totalQuestions":181,"rankPosition":133},86.15,{"rank":175,"brandName":169,"brandSlug":170,"websiteUrl":171,"compositeIndex":345,"mentionRate":43,"rankScore":240,"recommendStrength":43,"firstMentionRate":255,"mentionCount":30,"totalQuestions":181,"rankPosition":175},85.05,{"rank":181,"brandName":69,"brandSlug":70,"websiteUrl":201,"compositeIndex":347,"mentionRate":240,"rankScore":50,"recommendStrength":179,"firstMentionRate":242,"mentionCount":30,"totalQuestions":181,"rankPosition":181},83.6,{"rank":188,"brandName":189,"brandSlug":190,"websiteUrl":191,"compositeIndex":329,"mentionRate":307,"rankScore":36,"recommendStrength":307,"firstMentionRate":43,"mentionCount":30,"totalQuestions":181,"rankPosition":188},{"rank":195,"brandName":182,"brandSlug":183,"websiteUrl":184,"compositeIndex":350,"mentionRate":307,"rankScore":240,"recommendStrength":29,"firstMentionRate":307,"mentionCount":30,"totalQuestions":181,"rankPosition":195},82.9,{"rankingTakeaways":352,"selectedRankingDescription":20},[]]