Helpshift AI Visibility Trend in AI Customer Support Platforms

AI Customer Support Platforms · MiniMax · AI Index over time

Trend Overview

AI Customer Support Platforms AI visibility trends show how entity AI Index scores have moved across 1 completed public MiniMax leaderboard snapshots from Apr 28, 2026 to Apr 28, 2026.

Intercom Fin leads the latest MiniMax snapshot with a 90.4 AI Index and 91% mention rate.

Intercom Fin is flat 0 AI Index points across the visible window, moving from 90.4 to 90.4 on MiniMax.

The chart currently compares Helpshift. Use the entity filters to separate durable visibility trends from one-off ranking movement in a single AI engine.

Read this trend alongside the main AI Customer Support Platforms leaderboard and entity pages: the trend view explains historical movement, while ranking pages show the latest cross-entity position, mention rate, and score gap.

Helpshift ranking and static AI visibility queries should use the base entity page. This trend page is for Helpshift AI visibility trend, ranking history, and movement over time.

Trend Summary

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EntityLatest AI IndexStart AI IndexDeltaMention RateLatest RankBest RankTrend
Helpshift76.576.5076%#9#9Stable
Intercom Fin90.490.4091%#1#1Stable
Ada88.588.5089%#2#2Stable
Salesforce Agentforce Service8888088%#3#3Stable
Zendesk AI85.885.8085%#4#4Stable
Forethought82.382.3082%#5#5Stable

Engine Snapshot Comparison

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EngineLatest LeaderLeader AI IndexLeader GapEntitiesSnapshot Date
MiniMaxIntercom Fin90.4210Apr 28, 2026
GrokZendesk AI94.92.710Apr 28, 2026
ChatGPTIntercom Fin921.410Apr 28, 2026
GeminiIntercom Fin94.5010Apr 28, 2026
ClaudeSierra87.9120Aug 22, 2026
KimiIntercom Fin92.30.810Apr 28, 2026
DeepSeekIntercom Fin91.60.810Apr 28, 2026

Snapshot History

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DateLeaderLeader AI IndexLeader GapTop 3Entities
Apr 28, 2026Intercom Fin90.42Intercom Fin, Ada, Salesforce Agentforce Service10

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MiniMax· AI Index History

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