Zendesk AI AI Visibility Trend in AI Customer Support Platforms
AI Customer Support Platforms · ChatGPT · AI Index over time
Trend Overview
AI Customer Support Platforms AI visibility trends show how entity AI Index scores have moved across 1 completed public ChatGPT leaderboard snapshots from Apr 28, 2026 to Apr 28, 2026.
Intercom Fin leads the latest ChatGPT snapshot with a 92 AI Index and 92% mention rate.
Intercom Fin is flat 0 AI Index points across the visible window, moving from 92 to 92 on ChatGPT.
The chart currently compares Zendesk AI. Use the entity filters to separate durable visibility trends from one-off ranking movement in a single AI engine.
Read this trend alongside the main AI Customer Support Platforms leaderboard and entity pages: the trend view explains historical movement, while ranking pages show the latest cross-entity position, mention rate, and score gap.
Trend Summary
| Entity | Latest AI Index | Start AI Index | Delta | Mention Rate | Latest Rank | Best Rank | Trend |
|---|---|---|---|---|---|---|---|
| Zendesk AI | 90.5 | 90.5 | 0 | 91% | #2 | #2 | Stable |
| Intercom Fin | 92 | 92 | 0 | 92% | #1 | #1 | Stable |
| Salesforce Agentforce Service | 89.8 | 89.8 | 0 | 90% | #3 | #3 | Stable |
| Ada | 88.4 | 88.4 | 0 | 88% | #4 | #4 | Stable |
| Forethought | 86.1 | 86.1 | 0 | 86% | #5 | #5 | Stable |
| Freshdesk Freddy AI | 84.7 | 84.7 | 0 | 84% | #6 | #6 | Stable |
Engine Snapshot Comparison
Snapshot History
| Date | Leader | Leader AI Index | Leader Gap | Top 3 | Entities |
|---|---|---|---|---|---|
| Apr 28, 2026 | Intercom Fin | 92 | 1.4 | Intercom Fin, Zendesk AI, Salesforce Agentforce Service | 10 |
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ChatGPT· AI Index History
1 data points
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