AI Customer Support Platforms AI Visibility Trends
AI Customer Support Platforms · ChatGPT · AI Index over time
Trend Overview
AI Customer Support Platforms AI visibility trends show how entity AI Index scores have moved across 1 completed public ChatGPT leaderboard snapshots from Apr 28, 2026 to Apr 28, 2026.
Intercom Fin leads the latest ChatGPT snapshot with a 92 AI Index and 92% mention rate.
Intercom Fin is flat 0 AI Index points across the visible window, moving from 92 to 92 on ChatGPT.
The chart currently compares Intercom Fin, Zendesk AI, Salesforce Agentforce Service. Use the entity filters to separate durable visibility trends from one-off ranking movement in a single AI engine.
Read this trend alongside the main AI Customer Support Platforms leaderboard and entity pages: the trend view explains historical movement, while ranking pages show the latest cross-entity position, mention rate, and score gap.
Trend Summary
| Entity | Latest AI Index | Start AI Index | Delta | Mention Rate | Latest Rank | Best Rank | Trend |
|---|---|---|---|---|---|---|---|
| Intercom Fin | 92 | 92 | 0 | 92% | #1 | #1 | Stable |
| Zendesk AI | 90.5 | 90.5 | 0 | 91% | #2 | #2 | Stable |
| Salesforce Agentforce Service | 89.8 | 89.8 | 0 | 90% | #3 | #3 | Stable |
| Ada | 88.4 | 88.4 | 0 | 88% | #4 | #4 | Stable |
| Forethought | 86.1 | 86.1 | 0 | 86% | #5 | #5 | Stable |
| Freshdesk Freddy AI | 84.7 | 84.7 | 0 | 84% | #6 | #6 | Stable |
| Kustomer AI | 83 | 83 | 0 | 83% | #7 | #7 | Stable |
| Helpshift | 82.4 | 82.4 | 0 | 81% | #8 | #8 | Stable |
| Gladly | 82.3 | 82.3 | 0 | 82% | #9 | #9 | Stable |
| Gorgias | 79.3 | 79.3 | 0 | 78% | #10 | #10 | Stable |
Engine Snapshot Comparison
Snapshot History
| Date | Leader | Leader AI Index | Leader Gap | Top 3 | Entities |
|---|---|---|---|---|---|
| Apr 28, 2026 | Intercom Fin | 92 | 1.4 | Intercom Fin, Zendesk AI, Salesforce Agentforce Service | 10 |
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ChatGPT· AI Index History
1 data points
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