Contact Center Software AI visibility trends show how entity AI Index scores have moved across 1 completed public Grok leaderboard snapshots from Aug 15, 2026 to Aug 15, 2026.
Genesys Cloud CX leads the latest Grok snapshot with a 92.2 AI Index and 93% mention rate.
Genesys Cloud CX is flat 0 AI Index points across the visible window, moving from 92.2 to 92.2 on Grok.
The chart currently compares Twilio Flex. Use the entity filters to separate durable visibility trends from one-off ranking movement in a single AI engine.
Read this trend alongside the main Contact Center Software leaderboard and entity pages: the trend view explains historical movement, while ranking pages show the latest cross-entity position, mention rate, and score gap.
Twilio Flex ranking and static AI visibility queries should use the base entity page. This trend page is for Twilio Flex AI visibility trend, ranking history, and movement over time.
Grok