Contact Center Software AI Visibility Trends

Contact Center Software · ChatGPT · AI Index over time

Trend Overview

Contact Center Software AI visibility trends show how entity AI Index scores have moved across 1 completed public ChatGPT leaderboard snapshots from Aug 15, 2026 to Aug 15, 2026.

Genesys Cloud CX leads the latest ChatGPT snapshot with a 92.3 AI Index and 93% mention rate.

Genesys Cloud CX is flat 0 AI Index points across the visible window, moving from 92.3 to 92.3 on ChatGPT.

The chart currently compares Genesys Cloud CX, NICE CXone, Five9 Intelligent CX Platform. Use the entity filters to separate durable visibility trends from one-off ranking movement in a single AI engine.

Read this trend alongside the main Contact Center Software leaderboard and entity pages: the trend view explains historical movement, while ranking pages show the latest cross-entity position, mention rate, and score gap.

Contact Center Software AI ranking queries should use the base collection page. This trend page is for Contact Center Software ranking trend, history, and movement over time.

Trend Summary

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EntityLatest AI IndexStart AI IndexDeltaMention RateLatest RankBest RankTrend
Genesys Cloud CX92.392.3093%#1#1Stable
NICE CXone91.891.8092%#2#2Stable
Five9 Intelligent CX Platform88.388.3088%#3#3Stable
Amazon Connect87.287.2087%#4#4Stable
Talkdesk CX Cloud86.786.7086%#5#5Stable
Twilio Flex84.784.7084%#6#6Stable
RingCX8383081%#7#7Stable

Engine Snapshot Comparison

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EngineLatest LeaderLeader AI IndexLeader GapEntitiesSnapshot Date
GrokGenesys Cloud CX92.20.37Aug 15, 2026
ChatGPTGenesys Cloud CX92.30.47Aug 15, 2026

Snapshot History

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DateLeaderLeader AI IndexLeader GapTop 3Entities
Aug 15, 2026Genesys Cloud CX92.30.4Genesys Cloud CX, NICE CXone, Five9 Intelligent CX Platform7

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Open private tracker See latest Contact Center Software AI rankings Genesys Cloud CX AI visibility profileNICE CXone AI visibility profileFive9 Intelligent CX Platform AI visibility profilePerplexity rankings for Contact Center SoftwareMiniMax rankings for Contact Center SoftwareGLM rankings for Contact Center SoftwareQwen rankings for Contact Center Software

ChatGPT· AI Index History

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