Vitally AI Visibility Trend in Customer Success Platforms

Customer Success Platforms · Grok · AI Index over time

Trend Overview

Customer Success Platforms AI visibility trends show how entity AI Index scores have moved across 2 completed public Grok leaderboard snapshots from Aug 15, 2026 to Aug 23, 2026.

Gainsight CS leads the latest Grok snapshot with a 91.8 AI Index and 93% mention rate.

Gainsight CS is down 0.5 AI Index points across the visible window, moving from 92.3 to 91.8 on Grok.

The chart currently compares Vitally. Use the entity filters to separate durable visibility trends from one-off ranking movement in a single AI engine.

Read this trend alongside the main Customer Success Platforms leaderboard and entity pages: the trend view explains historical movement, while ranking pages show the latest cross-entity position, mention rate, and score gap.

Vitally ranking and static AI visibility queries should use the base entity page. This trend page is for Vitally AI visibility trend, ranking history, and movement over time.

Trend Summary

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EntityLatest AI IndexStart AI IndexDeltaMention RateLatest RankBest RankTrend
Vitally88.287.5+0.687%#3#3Stable
Gainsight CS91.892.3-0.593%#1#1Stable
ChurnZero89.489.2+0.389%#2#2Stable
Planhat87.887.5+0.388%#4#3Stable
Totango83.286.3-3.183%#5#5Stable
ClientSuccess78.880.8-276%#6#6Stable

Biggest Movers

Biggest gainers

  1. Vitally+0.6
  2. Planhat+0.3
  3. ChurnZero+0.3

Biggest decliners

  1. Totango-3.1
  2. ClientSuccess-2
  3. Gainsight CS-0.5

Most stable

  1. ChurnZero+0.3
  2. Planhat+0.3
  3. Gainsight CS-0.5

Engine Snapshot Comparison

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EngineLatest LeaderLeader AI IndexLeader GapEntitiesSnapshot Date
GrokGainsight CS91.82.46Aug 23, 2026
ChatGPTGainsight CS91.43.16Aug 23, 2026
GeminiGainsight CS92.42.16Aug 23, 2026
ClaudeGainsight CS88.92.66Aug 23, 2026
KimiGainsight CS92.71.56Aug 23, 2026

Snapshot History

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DateLeaderLeader AI IndexLeader GapTop 3Entities
Aug 23, 2026Gainsight CS91.82.4Gainsight CS, ChurnZero, Vitally6
Aug 15, 2026Gainsight CS92.33.2Gainsight CS, ChurnZero, Planhat6

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Grok· AI Index History

2 data points
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