AI Visibility Leaderboard
Help Desk Software AI Brand Rankings
Help Desk Software publishes 15 ranked brands from the accepted leaderboard snapshot. Zendesk Support is rank 1 with composite index 92.68.
Brand rankings
| Rank | Brand | Visibility score | AI engine summary |
|---|---|---|---|
| 1 | Zendesk Support | 92.68 | Rank 1 in Help Desk Software with composite index 92.68; mention rate 93.2 |
| 2 | Salesforce Service Cloud | 91.81 | Rank 2 in Help Desk Software with composite index 91.81; mention rate 92.6 |
| 3 | Freshdesk | 89.03 | Rank 3 in Help Desk Software with composite index 89.03; mention rate 89 |
| 4 | Jira Service Management | 88.72 | Rank 4 in Help Desk Software with composite index 88.72; mention rate 88.6 |
| 5 | HubSpot Service Hub | 87.5 | Rank 5 in Help Desk Software with composite index 87.5; mention rate 87.4 |
| 6 | Intercom | 87.33 | Rank 6 in Help Desk Software with composite index 87.33; mention rate 87.2 |
| 7 | Zoho Desk | 85.63 | Rank 7 in Help Desk Software with composite index 85.63; mention rate 85.4 |
| 8 | Kustomer | 85.43 | Rank 8 in Help Desk Software with composite index 85.43; mention rate 85.2 |
| 9 | Front | 84.87 | Rank 9 in Help Desk Software with composite index 84.87; mention rate 84.4 |
| 10 | Gorgias | 84.75 | Rank 10 in Help Desk Software with composite index 84.75; mention rate 84.2 |
| 11 | Help Scout | 84.38 | Rank 11 in Help Desk Software with composite index 84.38; mention rate 83.6 |
| 12 | HappyFox | 82.23 | Rank 12 in Help Desk Software with composite index 82.23; mention rate 81.4 |
| 13 | LiveAgent | 81.53 | Rank 13 in Help Desk Software with composite index 81.53; mention rate 80.8 |
| 14 | TeamSupport | 80.37 | Rank 14 in Help Desk Software with composite index 80.37; mention rate 79.6 |
| 15 | Kayako | 79.33 | Rank 15 in Help Desk Software with composite index 79.33; mention rate 78.8 |
Methodology FAQ
How is the Help Desk Software leaderboard calculated?
Overall ranking combines the latest AI visibility signals across tracked engines for Help Desk Software, including rank position, recommendation strength, and mention-rate patterns.
Why can Zendesk Support lead overall but differ by engine?
Each AI engine can prefer different brands, evidence, freshness, and recommendation patterns, so engine-specific rankings can diverge from the combined leaderboard.
How often is this Help Desk Software leaderboard updated?
This leaderboard updates whenever new completed runs are available for Help Desk Software, with the latest refresh date shown on the page.
How to read this page
This page uses the same leaderboard snapshot for its headline, visible metrics, and comparison table. Read rank together with visibility score: rank shows relative position in the current view, while the score records measured AI visibility. Nearby rows provide comparison context. Follow the related leaderboard links to compare the wider set of tracked entities and continue exploring pages based on the same snapshot.
Scores describe the data available for the snapshot date and should be read as a point-in-time comparison, not a permanent rating. Differences between rows show relative visibility within this leaderboard view. A later snapshot can change both rank and score when the underlying evaluations change. The static table keeps the primary comparison readable without requiring interactive controls.