Zoho Desk AI Visibility Trend in Help Desk Software

Help Desk Software · Grok · AI Index over time

Trend Overview

Help Desk Software AI visibility trends show how entity AI Index scores have moved across 2 completed public Grok leaderboard snapshots from Aug 22, 2026 to Aug 12, 2026.

Zendesk Support leads the latest Grok snapshot with a 93.1 AI Index and 94% mention rate.

Zendesk Support is up 1.5 AI Index points across the visible window, moving from 91.6 to 93.1 on Grok.

The chart currently compares Zoho Desk. Use the entity filters to separate durable visibility trends from one-off ranking movement in a single AI engine.

Read this trend alongside the main Help Desk Software leaderboard and entity pages: the trend view explains historical movement, while ranking pages show the latest cross-entity position, mention rate, and score gap.

Zoho Desk ranking and static AI visibility queries should use the base entity page. This trend page is for Zoho Desk AI visibility trend, ranking history, and movement over time.

Trend Summary

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EntityLatest AI IndexStart AI IndexDeltaMention RateLatest RankBest RankTrend
Zoho Desk85.884.3+1.586%#9#9Stable
Zendesk Support93.191.6+1.594%#1#1Stable
Salesforce Service Cloud9292+093%#2#1Stable
Freshdesk90.388.2+2.191%#3#3Stable
Jira Service Management89.287.4+1.889%#4#4Stable
Intercom89.188.7+0.490%#5#3Stable

Biggest Movers

Biggest gainers

  1. Kayako+3
  2. TeamSupport+2.5
  3. Freshdesk+2.1

Biggest decliners

  1. No downward movers in this window.

Most stable

  1. Salesforce Service Cloud+0
  2. LiveAgent+0
  3. Gorgias+0.2

Engine Snapshot Comparison

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EngineLatest LeaderLeader AI IndexLeader GapEntitiesSnapshot Date
GrokZendesk Support93.11.115Aug 12, 2026
ChatGPTSalesforce Service Cloud92.50.415Aug 12, 2026
GeminiZendesk Support94.4115Aug 22, 2026
ClaudeZendesk Support91.82.715Aug 22, 2026
KimiZendesk Support93.91.115Aug 22, 2026

Snapshot History

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DateLeaderLeader AI IndexLeader GapTop 3Entities
Aug 12, 2026Zendesk Support93.11.1Zendesk Support, Salesforce Service Cloud, Freshdesk15
Aug 22, 2026Salesforce Service Cloud920.4Salesforce Service Cloud, Zendesk Support, Intercom15

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Grok· AI Index History

2 data points
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