Help Desk Software AI Visibility Trends

Help Desk Software · ChatGPT · AI Index over time

Trend Overview

Help Desk Software AI visibility trends show how entity AI Index scores have moved across 2 completed public ChatGPT leaderboard snapshots from Aug 22, 2026 to Aug 12, 2026.

Salesforce Service Cloud leads the latest ChatGPT snapshot with a 92.5 AI Index and 94% mention rate.

Salesforce Service Cloud is up 0.8 AI Index points across the visible window, moving from 91.7 to 92.5 on ChatGPT.

The chart currently compares Salesforce Service Cloud, Zendesk Support, Jira Service Management. Use the entity filters to separate durable visibility trends from one-off ranking movement in a single AI engine.

Read this trend alongside the main Help Desk Software leaderboard and entity pages: the trend view explains historical movement, while ranking pages show the latest cross-entity position, mention rate, and score gap.

Help Desk Software AI ranking queries should use the base collection page. This trend page is for Help Desk Software ranking trend, history, and movement over time.

Trend Summary

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EntityLatest AI IndexStart AI IndexDeltaMention RateLatest RankBest RankTrend
Salesforce Service Cloud92.591.7+0.894%#1#1Stable
Zendesk Support9291.7+0.493%#2#2Stable
Jira Service Management89.488.6+0.890%#3#3Stable
Freshdesk88.589.3-0.889%#4#3Stable
Intercom87.887.5+0.388%#5#5Stable
HubSpot Service Hub87.586.8+0.687%#6#6Stable
Kustomer85.385.3-085%#7#7Stable
Zoho Desk85.284.9+0.385%#8#8Stable
Gorgias84.884.7+084%#10#10Stable
Help Scout84.884.5+0.284%#9#9Stable

Biggest Movers

Biggest gainers

  1. HappyFox+1.4
  2. LiveAgent+0.9
  3. Jira Service Management+0.8

Biggest decliners

  1. Front-1.8
  2. Freshdesk-0.8
  3. Kustomer-0

Most stable

  1. Kustomer-0
  2. Gorgias+0
  3. Help Scout+0.2

Engine Snapshot Comparison

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EngineLatest LeaderLeader AI IndexLeader GapEntitiesSnapshot Date
GrokZendesk Support93.11.115Aug 12, 2026
ChatGPTSalesforce Service Cloud92.50.415Aug 12, 2026
GeminiZendesk Support94.4115Aug 22, 2026
ClaudeZendesk Support91.82.715Aug 22, 2026
KimiZendesk Support93.91.115Aug 22, 2026

Snapshot History

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DateLeaderLeader AI IndexLeader GapTop 3Entities
Aug 12, 2026Salesforce Service Cloud92.50.4Salesforce Service Cloud, Zendesk Support, Jira Service Management15
Aug 22, 2026Salesforce Service Cloud91.70Salesforce Service Cloud, Zendesk Support, Freshdesk15

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Move from this public trend into the latest collection, entity, engine, or private recurring tracker context.

Open private tracker See latest Help Desk Software AI rankings Salesforce Service Cloud AI visibility profileZendesk Support AI visibility profileJira Service Management AI visibility profilePerplexity rankings for Help Desk SoftwareMiniMax rankings for Help Desk SoftwareGLM rankings for Help Desk SoftwareQwen rankings for Help Desk Software

ChatGPT· AI Index History

2 data points
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