BMC Helix ITSM AI Visibility Trend in IT Service Management Software

IT Service Management Software · Grok · AI Index over time

Trend Overview

IT Service Management Software AI visibility trends show how entity AI Index scores have moved across 1 completed public Grok leaderboard snapshots from Aug 15, 2026 to Aug 15, 2026.

ServiceNow IT Service Management leads the latest Grok snapshot with a 92.8 AI Index and 95% mention rate.

ServiceNow IT Service Management is flat 0 AI Index points across the visible window, moving from 92.8 to 92.8 on Grok.

The chart currently compares BMC Helix ITSM. Use the entity filters to separate durable visibility trends from one-off ranking movement in a single AI engine.

Read this trend alongside the main IT Service Management Software leaderboard and entity pages: the trend view explains historical movement, while ranking pages show the latest cross-entity position, mention rate, and score gap.

BMC Helix ITSM ranking and static AI visibility queries should use the base entity page. This trend page is for BMC Helix ITSM AI visibility trend, ranking history, and movement over time.

Trend Summary

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EntityLatest AI IndexStart AI IndexDeltaMention RateLatest RankBest RankTrend
BMC Helix ITSM8989090%#2#2Stable
ServiceNow IT Service Management92.892.8095%#1#1Stable
Jira Service Management87.487.4088%#3#3Stable
Freshservice8484083%#4#4Stable
Ivanti Neurons for ITSM81.381.3080%#5#5Stable
ManageEngine ServiceDesk Plus80.580.5079%#6#6Stable

Engine Snapshot Comparison

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EngineLatest LeaderLeader AI IndexLeader GapEntitiesSnapshot Date
GrokServiceNow IT Service Management92.83.87Aug 15, 2026
ChatGPTServiceNow IT Service Management93.337Aug 15, 2026

Snapshot History

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DateLeaderLeader AI IndexLeader GapTop 3Entities
Aug 15, 2026ServiceNow IT Service Management92.83.8ServiceNow IT Service Management, BMC Helix ITSM, Jira Service Management7

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Grok· AI Index History

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